Complaint Review: Lenovo - Internet
- Lenovo Internet USA
- Phone: 919-257-5153
- Web: http://www.lenovo.com/us/en/
- Category: Customer
Lenovo Delfina Rivera Terrible Customer Support - Detrimental and Slow Morrisville North Carolina
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
So Ive been having issues with my laptop for a long while now (it has been over 6 months of sending this laptop back and forth). If you look my other forum thread, it is me going back and forth with Lenovo because of faulty issues with my laptop. I finally got my issue escalated and had management take a look.
The useless case manager that I had was named Delfina Rivera. She not only took so long to reply to me that it voided my warranty; she also just closed my case before we resolved the issue. She has been terribly incompetent at her job and from what I have looked into,other people who had her as their case manager have also had the same issue.
This is utterly unacceptable, now I am without a working laptop, due to Lenovo technicians inability to fix my issue and I am without a replacement because of Delfina Rivera's rude attitude.
https://forums.lenovo.com/t5/General-Discussion/Lenovo-Case-Managers-are-utterly-useless-actually-detrimental/td-p/3301726
This report was posted on Ripoff Report on 04/06/2016 11:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lenovo/internet/lenovo-delfina-rivera-terrible-customer-support-detrimental-and-slow-morrisville-nort-1298166. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.