• Report: #728065
Complaint Review:

Lifestyle Family Fitness

  • Submitted: Wed, May 11, 2011
  • Updated: Wed, May 11, 2011

  • Reported By: Brencent — Palm Harbor Florida United States of America
Lifestyle Family Fitness
140 fountain pkwy ste 410 st petersburg fl 33716 st petersburg, Florida United States of America

Lifestyle Family Fitness LFF Cancellation Nightmare st petersburg, Florida

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My job moved to a different location that was not near the center I signed up at. I continued to pay for a few months because I thought that I might get a chance to stop by the gym but I never did. Then my dad ended up in the hospital and passed away and calling LFF was the last thing on my mind.

I finally got around to calling them in February 2011, while they were piloting their new cancellation policy that I found out about by going into the gym. The phone number they give you never picked up and they offer to leave a message and someone would get back to you, when it's convenient for them. No one I know can sit on hold for 30 mins or more a day to try and get a hold of them. Well by chance I did finally get a hold of a cancellation rep around the middle of February and they told me that I'd be receiving an email and that I am to respond to that email to confirm my cancellation, which I thought that I was doing by calling them in the first place. I continued to check my email and even my junk mail but I never received a message from them. I tried calling the same phone number back that I originally called and had the same problem as the first time, I could never get a hold of a rep. I finally did get a hold of someone, almost a month later, and explained what happened and they said that they would resend the email and to follow it's instructions. I received the email the next day and responded immediately after receiving it. During the month's time I was billed after the first time I called them as my "last payment" and billed after the second time I called them again as a "last payment."

This was very unsettling to me that it was not my fault that I didn't receive the original email so I decided to call the number that was within the cancellation email they sent. This number gets you almost directly to a representative without the long wait times. I spoke to this representative explaining what happened and that if they would be so kind to refund my last payment of $16.04 due to the circumstances that I had to go through to cancel my service and they told me that they do not refund. I asked to speak to a supervisor and they said that they were a supervisor, apparently everyone over there is a supervisor because I heard that through my next couple of conversations. Finally I asked to speak to the person that oversees them and their department, basically their supervisor, and that manager was unavailable at the moment but that they could set up a call back and I agreed.

I spoke to this manager when they called me back and they were just as rude and unforgiving as their floor supervisors. After hanging up with them I went directly to my bank and disputed the charge. My bank disputed the charge and about two days after I got a call from LFF, believe it or not yes I actually got a call from them, and they explained to me about the dispute that I already knew took place because I initiated the whole thing. I wish I remembered this lady's name because she was the rudest out of all those that I spoke to, she continued to cut me off mid-sentence and basically told me that if I do not pay the disputed charge through them that my account would be sent to collections. I laughed at her and hung up.

A few days after that I got a letter in the mail stating that if I do not send in my $16.04 payment that my account would be sent to collections and that a $15 chargeback would be applied to each dispute initiated because my account is considered past due. I finally gave in and called the number on this form and spoke to the lady for a few moments explaining what I had to go through and that I will pay them the messily $16 because I didn't want my credit ruined over this poor situation and company. I continued to explain to her that their customer service is the poorest to deal with and that I will never recommend this company to any of my friends or family members.

This report was posted on Ripoff Report on 05/11/2011 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/lifestyle-family-fitness/st-petersburg-florida-33716/lifestyle-family-fitness-lff-cancellation-nightmare-st-petersburg-florida-728065. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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