Loan depot They did not communicate Texas

I was told I could do cash out on a home  without any debt via VA loan then I was told I could not, I was very clear I wanted a 15 yr they kept pushing a 30 yr, I specifically requested that they handle my payoff of some old debt and I was told they would only to get payoff checks sent to me via FedEx that I would have to then send to appropriate accounts.

 I had to pay for appraisal and I get that but I gave them my debit card number over the phone for the appraisel and coincidentally my account was hacked from an unknown source located in , wait for it Texas!!  Poor communication or questionable deceptive practices. The individual that was my main contact seemed to have an attitude of "I will do what I want" and not what the customer wants. He also seemed to have a cultural bias towards women!

The good, supervisors were good to respond to my concerns,a closing rep was good enough to visit my home to complete paperwork and  I did get the loan and do appreciate it very much.

not just complaining without some view of solutions, as a customer and in concern for future customers I hope loan depot will actively persue extra training in communication at the rep/customer level. And also take into consideration in this hyper tech society that not everyone lives with a smart ph 24/7 or cares to use a computer every day for emails etc.... All said I would have much rather do business in a physical brick n mortar location. Speaking face to face with the reps of this company. 

Loan depot works but you gotta have patience and luck in getting a good rep.i