• Report: #321084
Complaint Review:

LTD Commodities

  • Submitted: Tue, March 25, 2008
  • Updated: Mon, June 01, 2009

  • Reported By:Somewhere in Ohio
LTD Commodities
2800 Lakeside Drive Bannockburn, Illinois U.S.A.

LTD Commodities, Abc Distributing LTD Commodities lives down to complaints Bannockburn Illinois

*UPDATE Employee: LTD Commodities Announces New and Improved Shipping Rates

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I stopped ordering from LTD Commodities because of their less than ethical practice of deliberately separating shipments (and shipping them in fantastically oversized boxes) so as to greatly inflate their handling charges. At one point last summer, however, I relented and placed an order for a product I wanted but hadn't seen anywhere else. I should have heeded past lessons.

LTD Commodities first delayed shipment, and then after more than TWO MONTHS advised the product was backordered. Finally, after another two months, the product arrived without warning and long after it would do me any good. I returned it to LTD with a note advising that I believed they should change their procedures concerning backordered items to let customers elect not to receive something that might no longer be needed or wanted.

Not long after I returned the package, the collection calls and letters began. I advised I'd returned the product; they denied it and declined to investigate. The only thing that happened from their end was an escalation of the collection calls. I finally told the collections people to stop calling me this is my right by law and to communicate only in writing. They did not. In fact, they called even more frequently.

During the course of their collection calls, they spoke with third parties and, without my consent, informed people that I "owed money," was a "delinquent payer," and that I had "committed fraud" by not making payment. When advised that I was no longer at that phone number (a former employer), they then proceeded to threaten that previous employer with filing negative credit reports against the company itself if it didn't promptly pay up! (While they were at it, they accused me of fraud for having had items sent to me at the work address and under the company name, claiming I'd opened a credit account in the name of the COMPANY rather than my own something else that's entirely untrue).

LTD collections personnel also demanded that Human Resources illegally release confidential information about me (my home address and phone number) and wouldn't stop calling until they got the information. Fortunately, the people on my end of the phone knew more about the law (not to mention ethics) than does LTD Commodities!

Out of sheer frustration over the course of the past months, I finally just paid their stupid bill. While I purchased nothing but trouble from them, I'm also at long last buying a little peace. But as far as I'm concerned, they are liars and thieves. They either get their pound of flesh through over-the-top add-on charges (which, by the way, you don't know about until you receive a shipment), or they get it when people pay just to get relief from their relentless harrassment.

I've read through some of the other complaints here, and can only nod my head sadly in agreement. I've unfortunately experienced most of these things from LTD Commodities myself. While that does make me feel a little better that it isn't just me, I'm also appalled that this company continues to victimize those shoppers who haven't yet learned the LTD Commodities lesson.

Somewhere in, Ohio

This report was posted on Ripoff Report on 03/25/2008 06:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ltd-commodities/bannockburn-illinois-60015/ltd-commodities-abc-distributing-ltd-commodities-lives-down-to-complaints-bannockburn-ill-321084. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

LTD Commodities Announces New and Improved Shipping Rates

AUTHOR: Jodi S - (U.S.A.)

Hi Magyck!

I was following up on your previous blog comment on LTD's shipping policies.

At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you'll never pay more than what our chart indicates.

If you want to learn more about these great changes please visit us at www.ltdcommodities.com or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com


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