Massage Envy Shady Business Practices- Buyer Beware North Myrtle Beach SC

I just got off of the phone with an assistant manager at Massage Envy. I had to call them back 4 hours after the manager was supposed to call me. As expected, it was a complete waste of time explaining my situation. The assistant manager that I spoke with did not have any authority to resolve my issue.

A little background, I have been a customer for several years, due to a contract that I regret signing. I also pay for my wife and daughter to get monthly massages. I made an appointment the day before and I usually get a text message reminder an hour before my appointment. I never received a reminder, I was told that it was due to making an appointment within 24 hours, which I did not know until today. I lost my $65 dollars. They only thing that was offered to me was an upgrade to aroma therapy , it was insulting that they were taking my $65 dollars and offering me something that might cost them 25 cents.

Prior to this event, I had scheduled my preferred massage therapist over a two month period. Every appointment over the 2 month period was cancelled by Massage Envy. I was told that my therapist would not be in that day. I did not complain at all, I get that things happen. By the way, I have emails documenting everything that I am telling you. Given that I did not complain, I did not feel it was unreasonable to ask for consideration this time. Apparently, I was wrong. There is no grace or empathy toward the customer for something coming up. However, they can cancel for two months July, 2020 and August 2020 ( a total of 14 or 15 sessions) and I am to accept that. Lesson learned. I will be contacting the Massage Envy's corporate office and let them know how one of their franchisees is tarnishing their brand.

Here is what you need to know.

1. Massage Envy pushes everyone to sign a year contract for a massage for 65 dollars a month. It's at least 75 dollars for a massage if you are not under contract. They have to have a credit card on file. You are charged automatically every month. The contract is skewed completely in Massage Envy's favor.

2. It's hard to get a massage therapist that you like due to the amount of turnover. Although they charge 65 dollars for a massage, the therapist only receives 16 dollars. They really push tipping the therapist, because they are not paying them. I usually tip between 10 and 20 dollars for a 50 minute session. So a 50 minute massage really costs about 75 dollars.

3. As noted above, once they have your money, you will never see it again.

4. There are so many options in our area that you don't have to pay these outrageous prices. After I cancel my account, I will be going to a massage therapist at my chiropractor's office for 60 dollars and no contract, no issues, no hassles.

5. If you like the idea of going to a corporate organization because you feel that you can trust them and their brand, don't be fooled. Do not place misguided trust that a large corporate entity like Massage Envy will step up and take care of you. They won't. There is too much money involved.