Complaint Review: Massage Envy - Goodyear Arizona
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- Author Not Confirmed
- Massage Envy 1468 N Litchfield Rd / #M3 Goodyear, Arizona United States
- Phone: (623) 935-5495
- Web: https://locations.massageenvy.com/a...
- Category: Massage Therapists, Massage Parlor
Massage Envy will not refund my money with a valid complaint, now will they or have even tried to contact me. Goodyear Arizona
*Author of original report: Correction with Professionalism
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I purchased a one-year contract with Massage Envy. As of 15-DEC-17 I have 10 unused appointments. I have never used any. I was going to use these as gifts throughout the year to friends and associates. With the news of "sexual misconduct" I asked my contract to be canceled with a full refund. I called this store and was told that the manager would call me back to discuss. I have not heard a word from anyone. I wrote an email to Corporate Offices of Massage Envy also requesting a cancellation and refund. Two weeks later I have not heard anything. I received a new debit card and forgot to notify Massage Envy and didn't realize it until I tried to access my account. Because my payment was a day late I couldn't access my account information. REALLY? I have not given them my new debit card number because with the bad publicity I have 10 unusable appointments ($65.00 a piece). It is not my fault Massage Envy let this happen and I should not be penalized in the least for their poor business practices. No one wants to be bothered to contact me in regards to this situation. SEXUAL MISCONDUCT IS NOT OK!
Massage Envy Frianchising, LL
14350 North 87th Street / #200
Scottsdale, AZ 85260
This report was posted on Ripoff Report on 01/04/2018 10:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/massage-envy/goodyear-arizona-85338/massage-envy-will-not-refund-my-money-with-a-valid-complaint-now-will-they-or-have-even-1421036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Correction with Professionalism
AUTHOR: Thomas - (United States)
SUBMITTED: Tuesday, February 27, 2018
This issue has been taken care of professionally, with sincerity and professionalism.
I thank you for customer serivce and apologise for jumping the gun.
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