• Report: #475034
Complaint Review:


  • Submitted: Thu, July 30, 2009
  • Updated: Thu, July 30, 2009

  • Reported By:University Heights Ohio
www.mcafee.com Internet U.S.A.

McAfee Stinks Internet

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I tried to get help for an issue from McAfee- was sent from on the phone to an internet live chat. The first time, a helpful guy came on. Later in the day when another issue arose- your computer is not fully protected came up every hour for 2 days; I waited 45 minutes for live chat and never got anyone on the phone... they placed me on hold and after 30 min. I hung up.
Then Bincymol the live tech told me I could not have a refund or cancel my Internet Security Suite... I pasted my email stating I could have a refund as I had just purchased it that day trying to renew and then was allowed to get a refund and cancel my subscription.

I chose to go with (((competitor's name redacted))) as they are free and several companies reccommend avg to their customers (my friends also reccommend AVG).

I will never use McAfee again! They are frauds and don't give you the help you need and they don't know what they are allowed to do regarding refunds.

University Heights, Ohio

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sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name

This report was posted on Ripoff Report on 07/30/2009 02:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mcafee/internet/mcafee-stinks-internet-475034. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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