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| Merchant One Credit Card Processing 524 Arthur Godfrey Road Suite 300 Miami Beach, Florida
Internet United States of America |
|
Merchant One Credit Card Processing Bait and switch, really bad customer service! Internet
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I signed with Merchant One company for low rates and (professed) Quickbooks compatibility.
After a lengthy application and compliance process, I was finally approved to accept credit cards through Merchant One. I called their tech support department for assistance in setting up the account and was given another number for their 'Quickbooks technician'. I called, left a voice mail, and waited. No return call.
I called back for customer support one week later and was told that Merchant one was NOT compatible with Quickbooks. I asked to be transferred to the cancellation dept. The person with whom I spoke told me that I indeed could use Quickbooks with Merchant One, if I created a NEW gateway account. He told me he would set up the account and get back to me. He never called back. Now I have TWO merchant accounts and TWO gateway accounts!
I called back to attempt to cancel my account AGAIN. I was sent a cancellation agreement that stated: "It is our policy at Merchant One to retain accounts as aggressively as possible, rather than to assess an early termination fee and/or deconversion fee to your account." They then went on to inform me that my cancellation fee would be $295.
There was nothing I received that specified this early termination fee.
Since the termination fee is the same as 37 months, I'll just use their monthly account debit as a reminder to post my experiences with complaint boards such as this, and with the Florida BBB.
This report was posted on Ripoff Report on 05/03/2010 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/merchant-one-credit-card-processing/internet/merchant-one-credit-card-processing-bait-and-switch-really-bad-customer-service-interne-599589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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