Mojo Marketplace Mojoness mojomarketplace.com spark wordpress theme Anamosity, Lies, No Refund SALT LAKE CITY UTAH

Complaint Type: Refund / Exchange Issues Problem: On 4/19/2019 I decided that I would give Wordpress a try. I purchased my domain and hosting from Bluehost, and a WP theme from Mojomarketplace.com. I actually purchased my theme from this business because they had a refund policy that guaranteed their products to work.

Specifically stated here: https://mojosupport.zendesk.com/hc/en-us/articles/202740095-What-is-the-MOJO-refund-policy- "(Themes, plugins, logos) If you have purchased an item and you feel it is not functioning as advertised, please send us a support ticket and explain the issue in detail. Also, be sure to name the item you’re having issues with.

From there, we’ll have a review process to determine if the item is not delivered as promised. If we find the item is not working, functioning or is corrupt, it will wither be fixed, exchanged, or a refund will be given. If the item has not been set up properly by following the help file, refunds will be subject to the MOJO staff’s discretion. Any purchase older than 90 days will not be refunded." I have created dozens of websites with multiple other website builders, and I have never had the headache that came with developing a WP website.

Therefore, today on 4/24/19 I've decided that WP wasn't for me and that I would continue to build on other platforms.

1) The theme purchase came with an array of paid plug-ins that didn't work or were too difficult to find. (I had to download free ones to make it work).

2) I believed that purchasing a theme with a visual builder that was "drag and drop" would actually be drag and drop... It's not.

3) The ONLY refund potential for a product purchase from MOJO was for digital goods.

I called Bluehost and was FULLY refunded for everything but a few small fees for privacy protection (no problem). This amounted to $151 and some change, I felt VERY happy. Next, I called MOJO marketplace to request my refund there.

Unfortunately, I was told by a representative that what I purchased is a digital good and that I would not receive a refund for my theme purchase. After explaining that my confidence in even making the purchase in the first place was because of the refund policy, and that I wouldn't even have a Wordpress site to use the theme on, I was told by the support representative "I will guarantee that you will not get a refund".

After reiterating what was just said to me, the representative confirmed that he would go out of his way to ensure that I would never get a refund for my purchase!? What? To make things worse I was told that I would be forwarded to a manager, and after a few seconds of silence the call was ended. I called again, twice, and I ended up with the same representative... This company does not care for their customers.

Thinking that maybe I was just a bit too blunt in my conversation, I had my girlfriend call in place of myself because she is exponentially sweeter than I. Despite getting the same result, and the representative knowing that she was calling for me, she was actually forwarded to the "manager" who confirmed that we would not get our refund.

His explanation was that the theme purchase is separate from the plug-ins that came with it (PAID PLUG-INS), and that even if the plug-ins are broken the theme I purchased isn't. Furthermore, the "manager" stated that the refund policy leaves it at their discretion and that their discretion is ALWAYS no refund will be given!

Why mislead consumers if your "discretion" is to always refuse a refund for a purchase that meets your policy criteria, and I can prove that I will no longer even have a WP account?! Lies upon Lies, I wish that I read the prior complaints before ever giving this business my money. I hope they are forced to do something about it because the animosity that I received from a customer service rep. as a paying customer was alarming.  

Desired Resolution / Outcome Desired Resolution: Refund Desired Outcome: I would greatly appreciate to be refunded my full $59.99 theme purchase. I would greatly appreciate to receive a formal apology from both the Employee whom raised his voice and made it clear that he had no interest in helping me and would "guarantee" that I would "never" receive a refund, and the Manager who failed to de-escalate the situation and make amends.

I would greatly appreciate for this business to make it clear that they do NOT process refund for ANY purchase from their marketplace. I would greatly appreciate the BBB to act upon this information.   Message to BBB Please act upon these complaints.

Complaint Background   Not all of these questions are required.  Please provide as much information as you have. 1. Product/Service Purchased: Spark Theme Purchase   2. Model Number: Spark Theme               5. Purchase Date: 4/19/2019  6. Date Problem First Occurred: 4/19/2019 

Dates you complained to the company/organization

7. First Date: 4/24/2019  10. Payment Made: In Full 11. Payment Method: Credit Card

Name of Sales Person

13. First Name: PayPal   15. Last Name:    17. Purchase Price: $59.00   18. Disputed Amount: $59.00