• Report: #461035
Complaint Review:

N1 Wireless

  • Submitted: Fri, June 12, 2009
  • Updated: Fri, June 12, 2009

  • Reported By:Windermere Florida
N1 Wireless
N1wireless.com Nationwide U.S.A.

N1 Wireless Sold Me A Phone That Didn't Work As Promised Internet

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1. Called sales department to ask if the Nokia phone they are advertising will work in the UK and I am told categorically yes. I order the phone and pay $20 shipping for 3 day.

2. After 5 days I e-mail customer support to ask where my phone is. Nobody replies. I call and get voicemail.

3. Phone arrives the day before I leave for the UK and six after ordering.

4. I arrive in the UK and the phone wont work on my SIM card for the T-Mobile network.

5. I e-mail customer support and never get a reply.

6. I buy a new SIM card for approx. $15 for the Orange network - it doesn't work either.

7. I borrow and try out a Vodaphone SIM card from a friend - the last of the big 3 carriers in the UK. That doesn't work either.

8. I get home and e-mail N1 Wireless and get no reply.

9. I call and eventually get to speak with somebody. I am told that sales don't know whether phones will work overseas and I should have spoken with technical. Why didn't sales tell me that?

10. I send the phone back at my expense and spend another $5 on shipping and insurance.

11. N1 refund me $39.99 after I have spent over $90 in total and the original cost was $70.99

12. I e-mail asking for an explanation and get no reply.

Windermere, Florida

This report was posted on Ripoff Report on 06/12/2009 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/reports/n1-wireless/nationwide/n1-wireless-sold-me-a-phone-that-didnt-work-as-promised-internet-461035. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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