Report: #834915

Complaint Review: NET10 - Internet Internet

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Submitted: Mon, February 06, 2012
Updated: Mon, February 06, 2012
Reported By: Emily — Powhatan Virginia United States of America

Author Not Confirmed

Why?

NET10 Internet United States of America

Phone:
Web: www.net10.com
Category: Cellular Phone Companies

NET10 net 10 tracfone Worst Hair Pulling Experiences of my Life Internet, Internet

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Net 10, hands down, is the worst customer service I have EVER experienced. Today, for the 3rd month in a row, my LG Optimus stopped working (Error Code 67, but it never clears when I follow the troubleshooting) after I had already paid and added the monthly unlimited card to it. So for the 3rd month in a row, I sit on hold for 20 minutes to explain my problem to someone who obviously is working off a call script with their limited English and do not understand my problem until I have explained it to them at least 3 times. Then, to top it all off, tonight when I call, then hold for 15 minutes, the "customer service" representative transferred me to a department that said they were at their maximum call volume and to try back later!!!! ARE YOU KIDDING ME??? I had been on the phone with them at least 30 minutes, and now they want ME to call back???I am beyond livid. I tried to tell the guy to transfer me there when he initially picks up the call (seeing as home I am a pro at this, 3 times in a row), BUT NO, each and every person I have to spend 10 minutes explaining the problem, over and over, to every time I speak to them. I cannot believe that the same issue happens every month and I am the one spending DAYS trying to get it fixed. NET10 IS HORRIBLE!!!!!!!!! AVOID AT ALL COSTS

This report was posted on Ripoff Report on 02/06/2012 05:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/net10/internet/net10-net-10-tracfone-worst-hair-pulling-experiences-of-my-life-internet-internet-834915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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