• Report: #452118
Complaint Review:

Netspend Corporation

  • Submitted: Fri, May 15, 2009
  • Updated: Fri, May 15, 2009

  • Reported By:Saylorsburg Pennsylvania
Netspend Corporation
PO Box 2136 Austin, Texas U.S.A.

All Access Gift CardNetspend Corporation Charges monthly fee on unused balance on gift card Austin Texas

*Consumer Suggestion: Just like any bank

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A $25.00 gift card was given to me on 12/25/07 as a Christmas gift. I had not used the card since that date. On 5/15/09 I went on line to check the card balance and was told that because of monthly fees that there was only a $ 00.25 balance left on the card. This is a total rip off to the consumer. I contacted the customer service dept. at the netspend corporation to request them to restore my account and they refused to do this. If they are going to be able to do this they should have information on the gift card that is legible and easy to read so that this information is easily available for the consumer to read, instead of just ripping the consumer off.

Saylorsburg, Pennsylvania

This report was posted on Ripoff Report on 05/15/2009 07:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/netspend-corporation/austin-texas-78768-2136/all-access-gift-cardnetspend-corporation-charges-monthly-fee-on-unused-balance-on-gift-car-452118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Just like any bank

AUTHOR: Ashley - (U.S.A.)

There are terms and conditions. This took me about 30 seconds to find on their website, and it was in the brochure that came with the card:

Other Fees
Adding or withdrawing funds to your account at local distributors Convenience fee determined by distributor
Account-to-Account Transfer -- Via Internet FREE
Account-to-Account Transfer -- Via Toll Free Number $4.95
Non-Monetary Transactions -- Via Internet FREE
Non-Monetary Transactions -- Via Toll Free Number Up to $0.50
Non-Monetary Transactions -- at ATM Up to $0.50
Account Maintenance (waived if account has debit or credit transaction and/or balance inquiry within 90 days) $5.95 per month
Check or Additional Statement Mailing Fee $5.95
Domestic ATM Cash Withdrawal / Cash Withdrawal at Distributor Up to $2.50 per withdrawal, plus ATM owner fees, if any
ATM Decline Fee Up to $1.00 per declined withdrawal
International ATM Cash Withdrawal $4.95 per withdrawal plus ATM owner fees, if any
Lost or Stolen Card Replacement Fee Up to $9.95

As you can see, so long as you make a transaction every 90 days you wont be charged a fee.

Just go to netspend's website, all the information is there. That's where I got it.
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