Report: #225288

Complaint Review: NETSPEND -

  • Submitted: Wed, December 13, 2006
  • Updated: Sat, July 07, 2007
  • Reported By: Ft Wayne Indiana
    Austin, Texas

NETSPEND - ARE RUDE!!!!! They ask non-customers for their SOCIAL SECURITY NUMBER & to "identify" them just to answer questions, RIPOFF! Austin, Texas

*UPDATE Employee: not true

*Consumer Comment: Netspend is horrible-I agree!

*Consumer Comment: Feel like I am not being heard!!!

*Consumer Suggestion: Netspend are crooks

*Consumer Comment: You Are So Right!!!

Show customers why they should trust your business over your competitors...

NETSPEND is so messed up. first of all let me start off by saying that I have NEVER encountered a pleasureable conversation or even close to being acceptable for that matter. The customer service reps are FEARLESS in how they treat you OMG!!

There has only been one time that I ever spoke to someone who spoke fluent english and all the rest can barely speak a lick of it first n foremost. Call for yourselves just for shits n giggles just to see what Im talking about.

Oh wait, you cant speak to a human unless you are a card holder, I forgot. So this means if you are a potentional customer with questions and these questions cannot be answered by the place where the card was purchased (because these places always say "call NETSPEND") and if your questions cannot be answered on their little questionaire "Q&A" then you most likely will call them but you will run into a problem because the robot asks for your "card number" and if you dont punch it in, you dont speak to anyone!! Thats right!!

Now, lets just say that your card has been stolen, u must know ALL 16 numbers to that particular card memorized or they will not speak to you regarding this!!! OMFG!! They INSIST that you give your 16 digit card number at the beginning of the call no matter what the call is concerning!!! Questions!! Comments!! Dont matter!!

If yuo are not a card member guess how NETSPEND claims they need to "idetify the caller" folks? You guessed wrong!!! They ask for your SOCIAL SECURITY NUMBER folks!!! YES, thats right!! YOUR SSN!!! And your not even a card holder!!! How do I know this? Because I had some associciates that had some questions and I was unable to answer them so I called NETSPEND for them on a 3-way and we went through hell trying to get their questions answered.

I didnt feel like getting up out the bed to get my purse downstairs to get my freaking card so I can punch those digits in just so their questions could be answered but everytime we punched the option to speak with a live operator, it demands on a card number so naturally I thought to myself "what if my card was stolen" how would I get a live person? We finally got a live person AFTER I got my card and AFTER about 25 mins of being on hold. Amazing.

Anyways, as my friends had tried to ask their questions the rep asked for their card number and when they said they werent customers as of yet, the rep asked for their SSN and it would ONLY be used as a "one time" identification purpose. WE WERE FLABBERGASTED!!!!

By the time I spoke to a supervisor they hung up and I spoke to Erwin-00743 ext-5515 (Im willing to bet this isnt his name or his REAL ext or employee ID number) he was so rude and deflected any responsibility off NETSPEND and totally defended these other REPS by saying that he was sure that the reason they were asked for their SSN was so they could pull up "their account" even though I repeaded told him that they were not members. He then kept saying "Well if there isnt anything else maam, Im going to have to end this call".

Erwin had an excuse and explanation for everything and borderlined called me a liar in the beginning by saying he doubted this and that about not being able to get through without punching in the card number and then also sort of called me a liar by saying he doubted the sh*t about the SSN even though he managed to come up with what he thought would be a acceptable reason for the REPS asking for their SSN.

This company is unethical. They are unprofessional & rude. And in my opinion alot of them are just plain old stupid. I mean dumb. Uneducated. Under acheivers. Losers. Bums.

Im pulling everything off that little card and maing my exit. GOODBYE NETSPEND.

Ft Wayne, Indiana
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This report was posted on Ripoff Report on 12/13/2006 09:37 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

not true

AUTHOR: Kathy - (U.S.A.)

I can understand the poor service by one of our agents or most of them, recently Netspend went through a zero tolerance policy with agents who were being rude with customers,but you cant generalize and say the whole company is a rip off...there are honest,willful agents like me to help out customers with situation like yours

I still dont understand why customers have a hard time getting as easy as calling the 1-866 number, select option 1 for english...if you immediately want to speak to an operator press works for me

In this case if you dont have an account you are correct we dont have to ask for your social,but if you do have an account but dont have your card in hand and just ask for a simple question about your account yes your SSN has to be verified and the reason is,any financial institution has the right to protect the account from being accessed by anyone but the account holder

I know the product perfectly and i have to say Netspend is the best company i have worked for in my 4 years of experience,i do have to accept there are some situations that are still an area of opportunity for Netspend but most of the times customers were misinformed or missunderstood.

best regards
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#2 Consumer Comment

Netspend is horrible-I agree!

AUTHOR: Noneya - (U.S.A.)

Whoa, thats heavy! And I feel your pain to because that is how Netspend conducts their business. I could sit here and tell u about at least 7 different serious situations but Im sure I would run out of space and there would eventually be a charactor cut off point with everything I would have to say! This is the reason I ended ALL dealings with Netspend & had absolutly no reason with telling them why. I told them via phone, letter via postal service and email. Naturally, they apologized and didnt want me to leave (how perfect is that) but I told them I couldnt stick with them, not by any stretch of the imagination!!! No way!Like I said in my previous postings, Netspend will be history in a few years. NO business equals NO BUSINESS!!!

Im so glad places like this exsists that way, people can read what others has to say before making their choices. I wish I knew about this place before hand, but now I use this as a reference tool before doing business with ANY companies now. Thanx
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#3 Consumer Comment

Feel like I am not being heard!!!

AUTHOR: Ron - (U.S.A.)

I have called Netspend plenty of times because of a company with a fradulent reputation ( I asked them to transfer me to the security or fraulent activities dept. and they transferred me to the accounts dept. I was like WTF? I was talking to some lady that didnt understand what I was saying to her and I finally got mad enough to ask her for the corporate office phone numbers so I can contact someone with some decent english skills and knows what I am trying to say and who is higher on the leadership ladder. She tells me to call 1-86-NETSPEND. I was like lady what dont you understand? I was about to speak to her like a 3 year old kid and give her a few indecent words. I told her that I am the victim of a fradulent company and that I have been scammed for $1,000. I told her if her company was really covered by FDIC they would investigate into it further and have my money returned because my deposit is FDIC insured. She was like Sir I do not understand what you want me to do. I am like the FDIC is a federally funded insurance company that helps you recover funds when it has been frauded an indiviadual. I swear she had to be the stupidest person in the world. She tells me to file a dispute and I told her that I have already sent a dispute letter to their company and she kept telling me the address of where to send it. Netspend needs to hire people who actually speak english and pay those people $10/hr to speak to engish-only customers. INS and ICE needs to serve that company a warrant cause there is so many illegals there they can have their own country. These underpaid b*****d immigrants need to speak better English before they serve the American people. I am not impressed by this company at all and I will be filing for another complaint with the FTC. I have been through every channel possible to recover my money and no go. Someone will be sued or going to jail. BTW the company was "founded" by 2 illegal immigrants from Mexico. No wonder they are at check cashing/payday loan places next to Mexican stores.
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#4 Consumer Suggestion

Netspend are crooks

AUTHOR: Noneya - (U.S.A.)

Oh Netspend is the worst!!!!

I called them and told them to check out this site and read what was being said about them....lmao.

One of the "head haunchos" I spoke to was a english speaking woman and stated that she would look into my account history, track who I spoke to and that they ALL would be repremended!!! I find that hard to beleieve!!

Drop her a line....Take ALL your complaints to her and maybe just maybe something will get done. I dont know with 100% certainty if she is the "clean up chick" or "head houncho" like I said above, but I know she isnt the President or CEO.

Email her here below....


Lets rally together!!! ha! j/p
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#5 Consumer Comment

You Are So Right!!!

AUTHOR: Brandy - (U.S.A.)

You are so right about Netspend's customer service reps being so stupid! They don't know anything and when you ask a question they answer your question wrong because they mis understand what you are asking. I have learned to not call them for anything accept for an emergency purpose and even still you can't talk to them without having your card. One time they suspended me for NO reason and I called to see what the h*ll was going on and was told that I need to send my license and social security card but couldnt tell me why.

I called back and they told me that it had to do with an ACH that was placed by my mom and they would need her license and Social Security card faxed in not mine after all. Well I had to call in again just to make sure I was getting the right information as to who's id I fax in????? Finally I had to fax in her id and ss# several times before they received it and was told a different story every time I called as to when my card would be un-blocked.

If you can get a regular bank account go for it!!! Do not use Netspend, it costs to much to open an account. You usually have to pay a high monthly fee and getting through to Customer Service is h*ll. Plus if you lose your card or it gets stollen you bet you wont get your money back from them, even though they say Visa/Mastercard is a hundred percent guarenteed against fraud. Wrong! I have lost my card and called in and they told me to A. Contact the merchants myself and file B. File a police report and etc and see if I can find out who done it.

Any other bank account will credit your money back immediately and investigate it and you will be credited a 100% and not lose a dime from it. Netspend is a headache and way to much trouble to deal with! This company is for someone that absolutely cannot get a regular bank account because it is dangerous to put a lot of money in the card and plus they can suspend you for no legit reason and make you fax in your id, etc and if they don't receive it your out of dough and they don't protect against fraud!!! Even though they claim that they do.

This is the lowest of all companies, there are other pre paid cards on the market that are better then this one. NETSPEND NEEDS BETTER SPEAKING ENGLISH REPS!!! Right now Netspend does NOT care about customers, all they care about is making money and hiring poor CR reps.
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