Newegg failier to process RMA, violating their own terms Whittier, CA Internet

I spent over an hour talking to your company already.

Hello HeatherM,

We are very sorry for any delays in processing your RMA. Please know that between 12/29/14 & 1/1/15 we have been conducting our year end inventory and this may have delayed the processing time frame. Please contact us at wecare@newegg.com and we'll be happy to check on the status for you. Thank you and we truly appreciate your patience.

Directly from neweggs FAQ section....

http://www.newegg.com/HelpInfo/FAQDetail.aspx?Module=6

RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meet all following criteria:

1. Return with RMA number clearly identified in shipping label or on package.
2. Return with all original equipment, components, manuals, cables, documents, packaging.
3. UPC code along with retail package.
4. No physical damage caused by customer or by carrier.
5. Item is NOT out of warranty when it is received.

There are a few key words you seem to have left off of your description of their "policy"....such as "generally" and "business days".

Now, you stated that they have had it for a week.  A business day is also generally defined as Mon-Friday not including Holidays.  This last week there was also New Years Day which is a FEDERAL holiday.  So at most giving you the benefit of it arriving last Friday, they have had it for 5 business days.

This is where the second word you left off comes in "generally".  Their RMA times are not set in stone as they say they can vary by the product and reason.  So perhaps your product takes more time?  Not to mention that you are also returining it during the time when they probably get a majority of their returns for the year..right after Christmas.

So you know what..how about berfore you get all stressed out and start screaming "RipOff" from every mountain top you can find, perhaps you can give them a few extra days. 

Oh but of course if they still haven't processed it in a couple of weeks and don't know what is going on, then sure come back and update it.  The real question now becomes are you going to post exactly how many BUSINESS days it took them to process it when they do.