Report: #452726

Complaint Review: NTB - National Tire & Battery

  • Submitted: Sun, May 17, 2009
  • Updated: Sun, May 17, 2009
  • Reported By: Monroe Georgia
  • NTB - National Tire & Battery
    P.O. Box 116992
    Atlanta, Georgia

NTB - National Tire & Battery, They refused to honor the warranty on out-of-round tires without written proof of 5000 mile rotation. Tucker Georgia

*UPDATE Employee: Makes no sense...

Show customers why they should trust your business over your competitors...

I took my car to have the wheels rotated and balanced. The technician could not balance the tires because they were out-of-round. I observed the condition of two tires when placed on a spin balance machine. They were very obviously out-of-round. The tire mileage was about 28000 miles for tires warranted for 70000 miles.

When I took the car back to the Ntb store in Tucker the agent came out to inspect the tires. She looked at the tires and said they looked round to her. I told her that I had observed the tires on a spin machine. Then she looked at the statement I received when the tires were purchased and said they were out of warranty.

I explained to her that in fact they were still in warranty by about 40000 miles. Then she said it would be about two hours before they could place my tires on a spin machine to confirm their condition. (They didn't appear to be that busy). She gave me the phone number of another NTB store which she said was much closer to my current address.

I called that store and made an appointment for them to examine the tires. At the appointed time I went to the city where she said the store was located and discovered it was in another city about 20 miles away. When I arrived at that store, the attendant told me that if I did not have written proof that the tires had been rotated every 5000 miles the warranty was of no value.
The sales receipt recommends tire rotation every 6000-8000 miles for uniform wear. There is no requirement for rotation to prevent an out-of-round condition.

Monroe, Georgia
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This report was posted on Ripoff Report on 05/17/2009 03:39 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Makes no sense...

AUTHOR: Bill - (U.S.A.)

This is not a rebuttal, but some information for the original poster.

An "out-of-round" condition is a manufacturer defect, and falls under the manufacturer's warranty. NTB would NOT lose any money processing your warranty, so it's confusing to me why they wouldn't want to assist you. The manufacturer would reimburse NTB for the cost of the tires.

I don't know what kind of tire you purchased, but for explanation's sake let's say it's Brand-X. You can go to ANY Brand-X dealer and they can process your warranty. You don't have to go back to the place where you purchased your tires. I have processed transactions like this for customers from other businesses. If need be, you can contact Brand-X yourself.
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