Report: #116782

Complaint Review: O Premium Waters

  • Submitted: Mon, November 08, 2004
  • Updated: Sat, June 16, 2012
  • Reported By: phoenix Arizona
  • O Premium Waters
    1740 W. Broadway
    Mesa, Arizona
    United States of America

Show customers why they should trust your business over your competitors...

SPECIAL UPDATE June 16 2012: O Premium Waters remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. O Premium Waters is truly dedicated to making sure ALL customers are happy with their coverage. O Premium Waters continues to show customer service is of the utmost importance and they currently have no complaints!

To date, O Premium Waters has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. O Premium Waters proves to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business. Over time and since becoming a member, O Premium Waters has remained actively engaged and improving the way they address customer service complaints. Rip-off Report has confirmed that O Premium Waters is no fraud, is not a scam and is of the highest integrity. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever O Premium Waters remains committed to customer satisfaction and gets our top Verified Safe endorsement.
 O Premium Waters is Rip-off Report Verified

O Premium Waters Ripoff x-employee who wants to tell it like it is Mesa Arizona

as a former employee, I just want to inform the people of what goes on at o waters. lets start with the warehouse, they have illegal aliens working long hours and are very underpaid and they are treated like well u know what. They have this we are family motto going on and it just makes me sick to my stomach. Its we are family as long as your kissing *ss because if you are not they will drop you.

I worked there a little over two years and not once did i kiss anyones *ss and i know thats why they would give me a hard time. I was a driver and I busted my *ss for them. I often thought to myself, Why do i put up with this crap. but it was simple pay was good. Thats the only thing good about the company the pay. As for the sales guys, all the crap they feed the customer comes directly from frank and steve. Thats why they keep lying to this day. So im telling you if anyone wants to sign up do not sign up with the waterclub plan because they forget to tell you that its a 3 year agreement.

Your best bet is the all you can drink plan. You can actually get out of that contract whenever you want. This new challenge they have going on about if your water is purer than theirs u get 6 free months is crap because its a win win stuation for them. After the 6 months you have to stay on as a customer. I think it be fair if it was a no obligation 6 free months deal. Besides if your water is better than theirs why would u want to consume their water anyway. Im telling you they are idiots. Sales guys tend to focus on people that dont speak english because they get tricked into signing up for the 3 yr plan.

As a former driver there there wasnt one day that i didnt get a complaint from a spanish speaking person about the sales guys and the company. I speak spanish myself so i would tell them the truth about what goes on. I worked there but i never went out and told people what company I worked for there was no need i was never proud of working there i just figured id get paid u know. As for customer service there is one person there named melissa masoinet shes the head cust service rep there. She is a total b*tch. I know alot of you people know who im talking about. A lot of the drivers feel the same way I do they just wont say anything there was a time that we were going to strike A letter by a certain driver was written to frank and steve and their errand boy robin parke about our dislikes of the company and only then did they change some things.

They laughed the letter off at the time but soon after the changes came. They werent big changes but at least it made our job a little more enjoyable at the time. Ill stop for the moment but I have alot more where that came from. and before u think im just another disgruntled former employee i am not its just time the people knew what o premium waters is all about as if you didnt know already. have a great day!

u know who i am o waters phoenix, Arizona
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This report was posted on Ripoff Report on 11/08/2004 06:35 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Why can't other companies see the benefit in this approach?? Gold's Gym comes to mind, as many others will to readers, I'm sure.

OPW's most sincere olive branch seems to be elimination of lengthy contracts, allowing their service and product to speak for itself when it comes time to renew each month.

Remember, if a company insists you contract on *THEIR* time schedule, they know you aren't going to be happy for very long.

God bless and O PREMIUM WATER. SMART business, folks.

As a side note...I STILL haven't even received the courtesy of a return call from Gold's Gym....sigh.
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#2 Author of original report

the best little company to work 4 in america not!

AUTHOR: David - (U.S.A.)

The best little company to work 4 in america. Thats their cry at every meeting. Which is total B.S. Have any of you customers ever gotten floaties in your water bottles, I know you have because I used to get work orders to go back to a customer to pick one of these bottles up. They claim its the cleanest water there is, i dont think so, when the water tastes like gasoline or has some crap floating around in it. They shot a TV commercial some months back comparing other companies water to theirs, and they intentionally left out some because they actually tested better than the all mighty o premium water, so no its not the cleanest out there. What about being promised a stainless steel cooler. I had a lot of customers that had been waiting for over 2 years for the cooler, being charged the extra money for the cooler without even having it. What kind of a business is that. When you sign up for a plan called the ALL YOU CAN DRINK PLAN, that means all you can drink right, what they forget to tell you is that its 10 bottle maximum if you have 5 people living at your home if you dont its even less than that.Personally i dont think thats all you can drink. They have lost a lot of good drivers because they just got fed up with the B.S. that goes on around there and when they dont want your services anymore, they will go as far as to set you up to give them an excuse to fire you, but that has to change I hope someone takes these people(if you can call them people)down, because there is no excuse for what they are doing. They are not even in the better business bureau anymore. Thats it for now and probably the last one for a while, I have to look into some things.
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#3 Author of original report

o waters dont drink it

AUTHOR: David - (U.S.A.)

Speaking of illegal aliens working in the warehouse, a certain employee who no longer works there used to go to the home depots or the wal marts to pick up illegals to work there for a certain day, paying them lower than minimum wage under the table. His name is Kelly something I forgot his last name. They have a new guy thats in charge of these people that treats them like crap. His name is Jay Flagg I think. Hes been there about 5 months and thinks he owns the place. Robin Parke is in charge of distribution, this guy has never been in a truck his whole life. He always makes changes to the routes without knowing whats going on. Instead of asking his drivers for opinions on how to make changes, he just makes them, which usually results in the customer getting their water delivery late. so for all you customers with late deliveries and new delivery days hes to blame. I will have his number here on a future posting guaranteed and i will have the new one once he changes it. I will have all their numbers here. I dont want to get into race here, but in this company if you are not white , you will not advance. Every department is run by a white person. The only department that has a minority in charge of people is distribution, he is hispanic and not qualified for the position. They only gave him the position to make it look somewhat equal. Dont get me wrong im hispanic myself, Im all for equality. This company is run by two idiots Frank and Steve. One is rumored to be gay the other is rumored to be a coke addict. You should see the way steve talks about frank during meetings its like hes in love with him. Remember to read every contract before you sign it they will rip you off guaranteed. Close your accounts and open new ones thats the only way you wont be charged. People need to take these morons to court.
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