Complaint Review: OAN - Laurentel - Internet
- OAN - Laurentel http://www.laurentel.com Internet U.S.A.
- Phone: 800-926-7514
- Web:
- Category: Telephone Companies
OAN - Laurentel Fraudulent Unauthorized Charges through AT&T by OAN/Laurentel Internet
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I was fraudulently billed for services through AT&T by the company OAN/Laurentel. No contact information was provided by AT&T on my bill. $8.43 for a set up fee billed in December, and $8.23 for monthly services billed in January. I have never heard of this company, nor did I order any services from them. Thinking AT&T would clear it up, I contacted AT&T and got no help except for a contact phone # for OAN.
AT&T would not reverse the charges, and told me I had to work it out with OAN. Kind of hard to do when this company identifies your phone# when you call and automatically routes you to a full voicemail box!
I contacted AT&T again. They were still unwilling to do anything about it, until I reminded them that I had a 3rd party block on my phone through Bellsouth (whom they acquired), at which time they reversed the charges and put the block back on.
I don't doubt that I will not get any credit or cooperation from OAN, who is obviously running a scam, but I am disgusted with AT&T's lack of service and support on their customer's behalf.
I filed an online complaint report with the FCC, which is easy to do from their website.
Lynn
Augusta, Georgia
U.S.A.
This report was posted on Ripoff Report on 01/15/2009 08:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/oan-laurentel/internet/oan-laurentel-fraudulent-unauthorized-charges-through-att-by-oanlaurentel-internet-412672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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