Report: #1120207

Complaint Review: Ocwen

  • Submitted: Sat, February 01, 2014
  • Updated: Sat, February 01, 2014
  • Reported By: Stephanie — Frisco Texas
  • Ocwen
    Miami, Florida

Ocwen Ocwen Mortgage False offerings lead to foreclosure of our home Miami Florida

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Our nerves were so rattled by what Ocwen put us through. We were called and offered a modification on our loan. We did not call them to ask for it. They proceeded to tell us that we needed to stop paying the mortgage for at least three months in order to qualify for the modification. That seemed very strange to us. They had just told us that we qualify for it, yet we had to do something else to 'qualify' for it.  We just did not believe this could be correct information.    

  We continued getting these calls, so eventually took their advise in order to get the modification. After the 3 months of not paying the mortgage, we called to ask when the modification would be done, and what do you think we were told???  We were told that we do not qualify for the modification because our account was in arrears!!!!! If we wanted the modification, we now had to pay them the 3 months payments all at the same time as paying our current mortgage payment. We did not have $20,000.00 just lying around. 

We went through a year or two of hell trying to fix this mess. We could never get hold of anybody. We could never speak to anybody who knew anything about how to handle our case, and quite frankly they did not care! We tried getting to the top, but that was a waste of time too. They finally started threatening us with foreclosure, but we still had not spoken to anybody who could offer us any advise or explain why this happened in the first place. We paid an attorney recommended by them (ha ha!), but that was just another waste of our hard earned money. In December 2012 we received a call telling us that we had maximum 2 weeks to vacate our home!!

We moved into a rental and now will not be able to purchase a house for many years due to what Ocwen have done to our family! We had a great home that we loved. Ocwen have taken away not only our home, but they took away our pride, our confidence in any businesses out there, and the ability to own our own home!

My daughter's mortgage on her house was just bought over by Ocwen 2 months ago, and guess what she is going through??? She has been in her home almost 10 years. They have never been in default. They have never had any issues. They always paid the taxes together with their mortgage, and now they are having a huge battle as Ocwen deny that they paid their taxes. My daughter has the confirmation from the tax offices. Ocwen are raising their mortgage by $500 per month, which they definitely can not afford. She has tried incessantly to get hold of somebody that will listen to her. Nobody listens. All calls are to India and there is an obvious miscommunication there.  They do not speak English properly and they certainly do not understand the American mortgage systems!  She has spent weeks on the phone trying to solve this issue. Her nerves are frayed! What is she supposed to do? Will they evict her too?

Please tell me if there is anything either of us can do and if there is some sort of class action suit that we can participate in, or where we can turn to get some sort of compensation for what they have done to us.

Thank you

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