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Report: #1472605

Complaint Review: Old Republic Home Protection - San Ramon CA

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  • Reported By: Feeling Ripped Off — Houston TX United States
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  • Old Republic Home Protection PO Box 5017 San Ramon, CA United States

Old Republic Home Protection ORHP Failed to repair or replace refrigerator San Ramon CA

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I have paid $975 for Platinum Service from Old Republice for 5 years now. The ice maker broke on my built in Thermador Refrigerator/Freezer in November way before Thanksgiving.  This is Jan. 31st.  First they send out someone to replace the ice maker.  Next day - no ice.  Then someone comes out and replaces a water valve - next day no ice. 

Then they send a different company out who determines that it is the main control board to the refrigerator/freezer that is burned out - not the ice maker itself.  The control board is no longer made.  They offer me $300.  This unit was in the house when I purchased it and it appears that a replacement is in the neighborhood of $10,000.  So $300 will go a long way in getting me a new refrigerator/freezer - NOT!  So then they offer to send the control board away somewhere to have it remanufactured which can take a minimum of 2 weeks.

BUT they fail to advise you that during this time, you are completely without a refrigerator/freezer!!  And no compensation or anything offered in the interim.  This is a total rip off.  This is the Control Board to the entrie Refrigerator/Freezer that is out.  I have been without ice November - 3 months - and still they want me to be without a refrigerator / freezer now for at least another 2 weeks for them to mess around and hope that in fact this remanufactured control panel would work.  DO NOT USE THIS COMPANY!!

This report was posted on Ripoff Report on 01/31/2019 11:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/old-republic-home-protection/san-ramon-ca-94583/old-republic-home-protection-orhp-failed-to-repair-or-replace-refrigerator-san-ramon-ca-1472605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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