• Report: #1060494
Complaint Review:

Oncor Electric

  • Submitted: Wed, June 19, 2013
  • Updated: Wed, June 19, 2013

  • Reported By: Ken — Balch Springs Texas
Oncor Electric
1616 Woodall Rodgers Fwy Dallas, Dallas, Texas USA

Oncor Electric Oncor has failed to service their lines so the voltage in the house is 120 volts. I am an electrical Contractor and my customer has been trying to get the problem resolved from April 3rd until June 19 with no success. They sent a tech out who yelled at and intimidated my customer to the point she was in tears, at which point she called me. I had her hand the phone to the tech at which point he tried to intimidate me and yell at me, which did not work. He told her there was nothing wrong. The voltage in the house is 115 volts, not 120, and when she turns her dryer on the voltage drops to 92 volts. The tech refused to give his name, so I had my customer get his truck number to report him. He wasn't going to do anything to resolve the problem. I finally got in touch with his boss who ordered him to install a new service drop to the house which was too small yet ignored from April 3rd until june 18th.  So from April 3rd till June 17th NOTHING was done to correct the problem. On the 18th the drop was replaced, and my customer was told again nothing was wrong. . Dallas Texas

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I am an electrical contractor who has a customer who is having problems with the electricity being delivered to their home. They have been trying to get the problem resovled since April 3rd 2013. I recently stepped in to try and help resovle the situation and was amazed at the treatment of the customers by Oncor.

I went and checked the entire electrical system of the house and found it was in good working order. The problem was the input voltage was not 120 volts but 115 volts, and when the homeowner would turn their dryer on the voltage would drop to 92 volts.

They sent a tech out to fix the problem and when he got there he berated my customer to the point she was in tears and called me. I had her put the tech on the p[hone and asked him what his name was. He REFUSED to give his name and procceeded to try and berate me and tell me I did not know what I was talking about. That did not work. I then requested he give the homeowers phone back to the homeower and he did not want to.

Finally he gave the phone back and I had her get the number of the service truck to identify the man. He told her nothing was wrong.I then talked to his boss after this occurred. Mike Anderson told me there WAS a problem with the primary voltage and the transformer was too far away from her house. The service drop was also too small.

So from April 3rd 2013 until June 17th 2013 NOTHING was done to correct the problem. On the 18th Mike Anderson ordered the tech to install a new service drop after the tech told me over the phone he was not going to do it.

After the new service drop was installed the voltage drop to 92 volts stopped occurring. There is still a voltage drop but not 22 volts. Now its between 3 and 7 volts. The rude tech told the homeowner and I that had nothing to do with it. Is he REALLY a tech? Maybe an incompetant one.

After the new service drop was installed another Oncor tech came out and told the home owner NOTHING WAS WRONG. The husband returned from work and called me and I asked him to check the voltage again with his tester. Still 115 volts RIGHT AFTER the scond tech said there is nothing wrong.

The CEO of oncor Bob Shapard received 17 million dollars last year for his pay, while Oncor illegally charged cunstomer a 25 dollar fee to test their smart meters. Maybe the 17 million needs to be spent training techs and fixing their system.

So now the problem is still not resolved and Oncor has done nothing to correct the problem.

Mike Anderson tells me there are problems, the techs tell me and my customer there are no problems.

So now the voltage in the house is 115 volts and when the homeowner turns on the dryer it drops to 112 volts. However when the tankless water heater kicks in the voltage drops to 108 volts.

June 19th 2013. I called and called and called some more. Finally someone returned a call, she sounded like she was just getting out of bed, she was "WORKING" from home. She wanted a chance to fix the problem. She was the one who told Mike anderson to call me, who then sent the second tech that said "NOTHING IS WRONG" She informed me that I could not talk to an excecutives because they pay her a lot of money so they don't have to deal with the problems. The problems are not being dealt with by anyone. The techs just keep saying nothing is wrong.

How many "CHANCES" does Oncor need? I would say from April 3rd until June 18th was enough chances. And on June 18th the Tech said "NOTHING IS WRONG"

So now it is June 19th and the problem still exists.

This report was posted on Ripoff Report on 06/19/2013 03:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/oncor-electric/dallas-texas-75202/oncor-electric-oncor-has-failed-to-service-their-lines-so-the-voltage-in-the-house-is-120-1060494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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