Orangutan Home Services Refused to refund a 3 year service plan Tempe Arizona

 Orangutan came to my house  (through Home Depot) to do a service call on my air conditioner.  I had never had them out before.  The person who came out said my air conditioner system needed avariety of repairs.  He filled out an invoice listing the intems needed and said he was discounting many of the items.  He also sold me a three year service plan for $531.  This would be 6 services as I understood it. 

I subsequently found out that their prices for anything are very high and I called to request a refund of my service plan, less the one call I had used.  This request was within 4 months of buying the service plan.  They declined to refund me anything saying the discounts were more than what I paid for the service plan, therefore no refund.  This is outrageous! 

If they decide to discount something, it has nothing to do with a refund on something totally different.  This policy was not expained by the salesman.  Additionally, it is possible that the prices of the discounted items were inflated, the discounts bogus, and the entire thing a scheme to make an excuse for no refund on something not used.