Report: #975625

Complaint Review: Pardons and Waivers of Canada

  • Submitted: Thu, November 29, 2012
  • Updated: Thu, November 29, 2012
  • Reported By: Jim — Amherstview Ontario Canada
  • Pardons and Waivers of Canada
    78 Martin Ross Avenue
    Toronto, Ontario

Pardons and Waivers of Canada I paid for a service ....and received nothing They will not even reply to me OR even answer replies from better business bureau Toronto, Ontario Canada

*Author of original report: report update


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 I hired this company to have my records destroyed. After communicating with me LIVE on line I was assured that my case was quite simple and could be done with no problem. I was told they would not proceed until they received full payment. I sent then a money order and they contacted me telling me they received it and would proceed with my case and it would take a few months. That was now 16 months ago. I have emailed them a few times and always had the same reply but usually from a different person. Finally I contacted the Better business bureau and they took up this for me but Pardons and Waivers would not even reply to them. They advised me to contact consumer affairs. I did that and even they now are not replying to me. They sent me some papers that Pardons and Waivers sent them but it tells me nothing. I have once again email them and Pardons and waivers but as usual I am being ignored. This cost me $450. for nothing. I hired them in good faith and now I know why they want the money up front. Its unfortunate because I am UNABLE to I can't call them and they are well aware of this, Being on disability I can't afford to hire a layer and its impossible to find one that would help me out and give me time to pay as well as work with me online ...So I am stuck
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This report was posted on Ripoff Report on 11/29/2012 01:23 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

report update

AUTHOR: Jim - ()

this is all well and good I guess.  After receiving this rebuttal i decided I would have to wait and see what happens and as usual ...nothing happened. It is now Oct 7th and to this date Pardons and waivers still have not notified me regarding this matter. They originally told me I would be notified right away both in writing and via email but I have not heard a word from them

They took time to be sure there was a rebuttal on line for everyone to see but that still does not change the fact that what I paid for up front was not delivered I have not moved and my email address is still the same so it goes to show what kind of law firm this is when they demand their money up front and then ignore you. If it had not been for this rebuttal I guess I would never have known that anything was done...but its only been 2 years now and I am still waiting


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#2 UPDATE Employee


AUTHOR: Ripoff Update - ()

The following is an email received for the above clients file destruction and also the proof of delay when dealing with individual police detachments. Normaly the process of a file destruction can take a few months. But since the clients criminal records were from many years back, the OPP (Ontario Provincial Police) Had to do some digging around to find his orignal arrest records.

‘From: Impola, Heather (JUS) []
Sent: Friday, June 28, 2013 9:21 AM
To: Customer Services

As you are aware even police agencies can wait up to six months for fingerprint responses from RCMP, I am unsure as to your issue with Kingston Police, however I will forward a letter from our office stating that the prints and photographs with regard to this occurrence were destroyed.

Heather Impola
Loyalist OPP


Jim was frusted at first because of the time frame but is now happy knowing his records have been destroyed.

From: Impola, Heather (JUS) []
Sent: Friday, June 14, 2013 11:27 AM
To: Customer Services

Attention: PWC

On October 19th, 2012 you applied on behalf of Mr. James XXXXXX to have his fingerprints destroyed. Please be advised that the RCMP have granted OPP permission to destroy any fingerprints and photographs with regard to OCCURRENCE #049-89, KINGSTON OPP.

As such, all fingerprints and photos have been destroyed accordingly.

Heather Impola
Loyalist OPP
613 386 8601

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