• Report: #261248
Complaint Review:

Pentagroup Financial

  • Submitted: Mon, July 16, 2007
  • Updated: Mon, July 16, 2007

  • Reported By:CAPE CORAL Florida
Pentagroup Financial
5959 Corporate Dr St 1400 Houston, Texas U.S.A.

Pentagroup Financial Ignorant, disrespectful fools ripoff Houston Texas

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

To start off "Francine" called our home at about 9pm- while we're trying to put our 7 month old daughter to sleep. I ask my husband for the phone to inform Francine she cannot call after 8pm and to inform her that we haven't held a balance with Nextel for some time now. Her first responce is YELLING and saying "And who the hell says I can't call after 8pm!" I told her the law.

She starts YELLING at me -I couldn't even yell back except to say she has horrible CSR (customer service representation) and I was telling her to get her Super on the phone when she tells me she doesn't have to and I say to her she will and I'll make sure she's fired.

Then I ask her name again after a ten minute argument and her screaming at me that I'm married to someone who owes bills (uhhh hello, everyone pretty much has bills, even her) - anyway she said she doesn't have to tell me her name and finally she yells to me to listen to the music as she puts me on hold! I got impatient, called back, got "Luis" apparently goes by louie.

He answered the phone weird, I started getting on him wanting to know his title and he interuppts me and says "She was just calling to clear up (my husbands name) account. " And I said her name was Francine, and I said obviously you know what happened, and he tells me "Oh I just know his name because I put him on caller ID" - yeah....right. Anyway he tries to convince me I didn't speak to Francine and after everything I said to him he said He can't help me because there's over 150 people there yada yada yada, so I wanted to know who's over him - he said nobody- I said I wan't to know what companys Heads youd headquarters or who is the owner/CEO/President.

He then informed me that "I'm the highest person you'll ever get" and hangs up on me. I call him back, I ask him the name of the company, but he wouldn't even give me anything else- I even told him he should apologize on behalf of his staff and that the rude behavior shouldn't have never happened. However he said " I can't."

WHAT an idiot, and STILL he persisted after acting so uncooth, to want to clear up a balance that was already settled! However, they won't mail anything because "We have recieved prior notice and they can't send a balance twice" well then, Mr. Jack@$$- you just won't get paid.

First thing tomorrow, Further action WILL be taken. Laugh all you want. I won't settle until the highest man has heard.


This report was posted on Ripoff Report on 07/16/2007 06:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pentagroup-financial/houston-texas-77086/pentagroup-financial-ignorant-disrespectful-fools-ripoff-houston-texas-261248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Pentagroup Financial

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?