• Report: #24194
Complaint Review:


  • Submitted: Mon, July 08, 2002
  • Updated: Tue, July 09, 2002

  • Reported By:lauderdale lakes fl
East Broward Blvd Ft. Lauderdale, Florida U.S.A.

PEP BOYS Unexperienced, Abusive and unresponsive to complaint mistreated and ripped off Ft. Lauderdale Florida

*Consumer Suggestion: Don't be decieved, Pep Boys makes a habit of things like this!!

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I have a 2000 Mazda 626 in which I brought to PEP BOYS to replace my front brakes in December of 2001 they did the work in which I paid more for Mazda brake pads (suppose to be better?) The brake pads had a lifetime warranty. In March of 2002 I needed new brakes once again so I brought the car back to PEP BOYS to replace the brakes. Upon doing so I did not get reimbursed for the pads, I paid full price for the job after hearing from every service person that they would get to the refund later.

I got fustrated and left to go to get 2 new front tires from a local tire place. When the tire person proceeded to take off 1 lug nut the pieces it screws onto came right off, He told me whoever did the brake job put the lug nuts on wrong. I brought the car right back to PEP BOYS (30 minutes in between) They told me they were experienced mechanics and something like that would not happen from them. I proposed that the Mechanic proceed to try to remove all the lug nuts to see what would happen.

From the first lug nut to the last the lug nuts either wouldn't come off or as they came off so did the piece they screwed into.The mechanic told me that they would do the work @ Charge but he had to charge me for the parts (lug nuts & piece it goes into) I said no way let me speak to your supervisor When I proceeded to open my mouth to the supervisor not even 2 words later he told me to SHUT UP. Finally, they agreed to give the parts for free.

Then another problem occured they didn't have the right size for the piece the lug nuts attach to so agreed to put short ones on but told me I had to come back and pay for the new ones that were the correct size. After spending all day there I just sat waiting teary eyed and a sales associate said to me "the way the manager is treating you is wrong and he does this all the time here's the number to report him to the corporate office"

I called 5 times left 5 messages, no return call. I e-mailed no response. So still till today I haven't received my $55.00 for my brake pads, had to pay a new mechanic to fix my lugs and grip piece and never even got a Fair chance to say anything about it to anyone involved with PEP BOYS, not to mention lost a whole day sitting at PEP BOYS with my 4 year old son being abused by these people.


Ft. Lauderdale, Florida

This report was posted on Ripoff Report on 07/08/2002 03:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pep-boys/ft-lauderdale-florida/pep-boys-unexperienced-abusive-and-unresponsive-to-complaint-mistreated-and-ripped-off-ft-24194. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Don't be decieved, Pep Boys makes a habit of things like this!!

AUTHOR: april - ()

I'm sorry for the abuse you recieved. My sister had a simular problem with them. She paid for an oil change, went to work a few days later and her motor locked up in the middle of the road.

She took it somewhere else and they asked her when was the last time she had the oil changed, she reached in the glove box and pulled out the paper for Pep Boys stating it was done.

To make a long story short, she went through pure hell to have the engine replaced. Finally the manufactor of the car and Pep Boys agreed to go half and half.

She didn't have to pay, but come on, it was in no way her fault taht Pep Boys is that incompetent. There was no way they didn't know they forgot to cahnge the oil. That's just one of the many complaints to Pep Boys.

Their main office will probally never return or calls or e-mails, what do they care, they do this nationwide. I sometimes wonder if they teach their employees to screw certain people over.

The best thing I can tell you to do is to contact your attorney general and file a complaint. This is probally your best way of getting your money back and your point accross.

Good luck!
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