ED Magedson – Founder
PEP BOYS3490 E Sunset Rd las vegas, Nevada USA
PEP BOYS PEP BOYS' NEGLIGENCE PUT MY FAMILY AT RISK! las vegas Nevada
10 months ago, this store replaced the AC compressor and some other AC parts, covered under our extended warranty for our 2007 Ford Freestyle. The experience was chaotic and unpleasant. When the AC broke down again a few weeks ago, we took the car to a quality mechanic, but our warranty company said the parts were covered by Pep Boys and we MUST take the car there.
This second experience was horrific, and today we learned had a life threatening consequence (I will get to that soon). First of all, the vehicle was ready a full day before anyone called to tell us. In addition, no one ever called to tell us if the side issue of the washer fluid motor was covered, they just fixed it and tried to charge us for the repair. Long story - shorter, after some loud complaining, there was no charge.
After a few days, the radiator light came on and when I opened the hood, I found that the "mechanic" never put the cap on, and he also left the caps off the AC fill nipples. [continued below]....
This report was posted on Ripoff Report on 07/09/2014 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pep-boys/las-vegas-nevada-89120/pep-boys-pep-boys-negligence-put-my-family-at-risk-las-vegas-nevada-1160816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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