• Report: #1160816
Complaint Review:


  • Submitted: Wed, July 09, 2014
  • Updated: Wed, July 09, 2014

  • Reported By: Jay Rosen — Las Vegas Nevada
3490 E Sunset Rd las vegas, Nevada USA


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10 months ago, this store replaced the AC compressor and some other AC parts, covered under our extended warranty for our 2007 Ford Freestyle. The experience was chaotic and unpleasant. When the AC broke down again a few weeks ago, we took the car to a quality mechanic, but our warranty company said the parts were covered by Pep Boys and we MUST take the car there.  

This second experience was horrific, and today we learned had a life threatening consequence (I will get to that soon).  First of all, the vehicle was ready a full day before anyone called to tell us.  In addition, no one ever called to tell us if the side issue of the washer fluid motor was covered, they just fixed it and tried to charge us for the repair.  Long story - shorter, after some loud complaining, there was no charge.  

After a few days, the radiator light came on and when I opened the hood, I found that the "mechanic" never put the cap on, and he also left the caps off the AC fill nipples.  I have a photo of how they left it.  This issue was not enough to bring me back to the shop to complain, but things are different now.  Shortly after getting the car back, we began experiencing a phantom acceleration when the AC was on, and also a sudden pull to the right upon acceleration.  These two problems steadily grew worse until we felt the car was unsafe to drive.  In fact, in one instance the pull was so sudden and hard it threw the car towards another car in the lane next to us and caused that car's driver to swerve into another car, causing an accident.  

Today, we took the car to the shop where Andy, our ASE certified friend works, and here is what he told us by text (full conversation, exact words):  

Andy "The reason it was pulling was because they left your ball joint loose on the right side."

Me, "Holy S***!"  

Andy, "I took it around the block and just about s***! They are idiots over there."  

Me, "yeah."  

Andy, " Diane's car will be ready in about 10 minutes.  They never did an idle re-learn on it."  

Jay, "does that explain the reason it would lurch and sometimes die?"  

Andy, "yeah, they clearly have no idea what they are doing."

This quality of service is not acceptable and put my family and others at serious risk of loss and injury.  You need to work a lot harder to just achieve "acceptable" status in both mechanic service and customer service.. [continued below]....


This report was posted on Ripoff Report on 07/09/2014 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pep-boys/las-vegas-nevada-89120/pep-boys-pep-boys-negligence-put-my-family-at-risk-las-vegas-nevada-1160816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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