Pep Boys damaged my car instead of repairing it, and then when I sued them, they brought in a mechanic who lied, and I lost the case and received no money Norcross Georgia

From August 2000 to October 2000, I paid Pepboys to work on my 10 year old Pontiac Grand Am that stalled a lot and the engine light came on.

They ran 3 diagnostics, and replaced the oxygen sensor. Not only did this not solve the problem, but I had to return to them 3 times because the mechanic forgot to hook the oxygen sensor up.

I finally took the car to a local mechanic, who informed me that Pepboys had stripped one bolt on the oxygen sensor, and completely broken off the other bolt.

Luckily, the mechanic was able to fix the oxygen sensor and bolts, but I finally took it to the dealership to solve the problem with stalling.

To fix that, the dealership installed a new "brain box" or computer chip. From August to December, this cost me $1500 including Pepboys, the local mechanic, and the dealership.

I then spoke with several Pepboys managers who promised to refund all $1500. When I arrived at the store the district manager offered me $500 and said that she would not give me the rest, and that I could sue her if I didn't like it.

I did sue Pepboys. Their lawyer did not show up for the first hearing, and then brought a mechanic to the second hearing. The mechanic stated that if Pepboys had actually broken the bolt to the oxygen sensor, then the car would not run.

I had been driving the car the whole time. The judge decided fully in favor of Pepboys.

Tiffany
Norcross, Georgia
U.S.A.