Complaint Review: pep boys - parrish Florida
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- pep boys 2303 Cortez Rd parrish, Florida USA
- Phone:
- Web:
- Category: Auto Repair Service
pep boys bradenton, Fl Overcharging, No Customer Service Bradenton Florida
*Author of original report: contacted by PepBoys
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Just made my first (and last) visit to PepBoys auto repair in Bradenton, Florida. The purpose was to swap out the original equipment headlight bulbs for higher performance bulbs. Cost of the bulbs were $59 and estimated labor was $118 (1 hour).
Dropped the car off and walked over to an adjoining restaurant for breakfast. PepBoys called 20 min later. All Finished.
When I went back to pay, the total charge was $188. I asked why the labor was so high as it didn't take more than 20 minutes to complete the entire job. He asked if I wanted a "less skilled" mechanic to complete the task as it would have taken them about 1 hour. How ridiculous. I asked to be treated fairly and he knocked $10 off. Never mentioned the $16 "shop fee" added on. This place is a total ripoff.
Now that I see the details of the charge, it gets worse...
Remove and replace headlamp $89.60
Remove and Replace headlamp $11.20
Shop Fee $16.06
Headlamp bulbs $59.99
Total (after customer courtesy discount of $8.96) $178.81
Will never return.
This report was posted on Ripoff Report on 01/24/2016 10:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pep-boys/parrish-florida-34207/pep-boys-bradenton-fl-overcharging-no-customer-service-bradenton-florida-1282022. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Author of original report
contacted by PepBoys
AUTHOR: - ()
SUBMITTED: Wednesday, March 23, 2016
About 2 weeks after I posted this report, PepBoys called and explained why I was charged based on the estimated labor hours. The actual work took less than 20 minutes but was charged 1 hour labor. Pepboys said it was a "standard practice throughout the auto industry".
He then offered a $20 refund which I refused then a $40 refund and said he would mail me the refund.
Of course, never saw any refund. Just another deception and final proof never to return.
Related Reports
07:15 AM
Montgomery, Alabama
01:52 PM
Hackettstown, NJ
01:51 PM
10:11 AM
10:04 AM
02:02 PM
02:05 PM
05:02 PM
09:35 PM
01:25 PM
08:50 AM
New 
Updated 
Rebuttal Photo 
Advertisers above have met our
strict standards for business conduct.
