Report: #566381

Complaint Review: Pep Boys

  • Submitted: Mon, February 08, 2010
  • Updated: Sat, February 13, 2010
  • Reported By: John — Morristown New Jersey United States of America
  • Pep Boys
    1440 Route 46 East
    Parsippany, New Jersey
    United States of America

Pep Boys Paid for new, expensive tires and alignment but, they left the old cracked valve stems Parsippany, New Jersey

*Author of original report: Excellent handling of the issue by the company

Show customers why they should trust your business over your competitors...

Just paid almost $900 for a new set of 4 performance tires. The receipt contained the following line items as part of the "tire installation package": tire mounting, tire handling, wheel balance, road hazard warranty, and four 1 1/4 rubber valve stems ($3.49 each).

I had the foresight to mark the old, original valve stems before I handed over my keys just to see if they would try to sneak this one by. They did... It's not even about the installer trying to save the company money. It boils down to 30 seconds more per tire to do the right thing, but after all, who actually checks their valve stems after buying tires?

When they initially told me the car was "done" I checked and verified that they in fact did not change the valve stems. I verified that all the original stems were still on the wheels (with my pen marks and the obviously dry rot on the rubber) which had been balanced and an alignment performed. I went back in and told the service manager and he told me that he couldn't believe that "Juan" installed a new set of tires and didn't change the stems. I think "Juan" may have *never* installed a new valve stem in his career. Needless to say, I had to hand the keys back so they could burn another hour of my precious time in addition to another unproductive hour of garage labor time removing the wheels (for a second time), removing the tires, removing the old stems, installing new ones and remounting the tires and wheels.

Since they removed and reinstalled the tires on the rims, they should have subsequently balanced each tire a second time. Did they rebalance the tires?  I sure hope so... They told me they did, so I should take their word for it. :-S

I wonder how fast they would get sued the first time someone in a minivan with a baby in a car seat has a blowout and gets in an accident after getting a new set of tires where "Juan" didn't put in new valve stems because it was too much work?


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This report was posted on Ripoff Report on 02/08/2010 06:12 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Excellent handling of the issue by the company

AUTHOR: John - (United States of America)

The service manager contacted me and agreed to reimburse me for the cost of the tire installation package. The service manager was courteous and treated me quite well. I'm very impressed with how quickly the company addressed the issue and in the manner that I was satisfied as a customer.  I will shop there again for sure.
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