Pep Boys ripoff tore off my front bumper refuses to fix it Temecula California

I always knew you would come around to our way of thinking.

It feels good, doesn't it? ;)

This is an historic moment. I totally agree with Marc and Robert!!

I fail to see how where a person lives makes them any less of a customer. David you were happy to take the OPs money but because they live in a trailer they don't deserve to be compensated for YOUR MISTAKE???? Your rebuttal is a classic example of how not to run a business but you already know that. A little humility goes a long way and if you are seeking approval from the rest of we business people you have failed dismally by your arrogance.

I would normally have probably sided with Pep Boys in this case, however, noting the tone and the underhanded comment about the OP's living conditions tells me that David has about as much class as an empty school.

David, were I your corporate PR person, I'd have you flogged at noon and then discharged and your last paycheck sent to the "trailer they call home". Sometimes people can't help their circumstances, but that does not give you the right to make judgement calls.

For all you know, the brother or father or someone else close to the OP has a million car fleet that now wouldn't set foot in a Pep Boys if it was the last autoparts place on the planet.

Pep Boys should not have even attempted to work on a car that was so significantly lowered or should have asked for a damage waiver.

Just recently I took my 95 Mustang GT for a NYS inspection. The car has been modified and lowered (but not 4 inches). The service station was recommended by a friend. I dropped the car off at 1PM and got a call at 2PM that they could not do the inspection because they were afraid of damaging it while putting it on the lift. Although I know it can be safely put on a lift, I appreciated their honesty for not trying to do it when they were not sure. I took the car elsewhere, got it inspected but you can be sure this station will get some business from my other cars because of this.

Why anyone in their right mind would take a vehicle that was so significantly lowered to Pep Boys is beyond me! They are not well known for having crackerjack mechanics.

I agree with Marc that they made a mistake to even touch that car. But since they did, they are responsible.

get a Jabsco 17860-0012 and pull the oil out through the oil dipstick hole so you don't hafta use your car lift. See Wast Marine.

Utilizing a Jabsco is a specialized precision process so a service surcharge may be required. Ummm... maybe $50?

The Jabsco 17860-0012 is used to change oil in power boat engines 'cuz boats, unlike cars, don't have any holes in their bottoms. At least the boats THAT FLOAT don't have any holes in their bottoms.

I couldn't have said it any better.

If a customer brings a car to me or wants one towed that is lower than stock he'll either sign a damage waiver beforehand or he'll have to call someone else. If this car was lowered 4" that means it only has an inch or two clearance and can't even be jacked or or put on a lift without damage, and is most likely illegal to boot. And forget about the rims and tires. I won't work on a backyard hooptie because they are always trouble. Wooden blocks for springs, cut-off coils, s**t-can mufflers, etc, yet they expect you to work on their POS and be liable. Not me. Let them go to the same bodinky that did the mods.

An indepentant adjustor was assigned to the case and sent to the trailer this family calls home. The lowered 95 Honda Accord was at the location. The adjuster, not an employee on Pep Boys assigned the amount and a check was issued. The customer has recieved adaquate compensation for the possible damage caused.

I am sure the consumer has been paid for damage that was not even done by Pep Boys. The vehicle is held together with bubble gum and spit. Getting the amount you have is more than generous and I hope you put it toward a home you dont hook up to a truck.
Their car is not even worth $783.00

I recieved a check from Pep boys for less than the amount of the damage done to the car. However, the biggest problem with the check is no one signed it. The check was also post dated which is illegal in the state of California. Now I sueing them for $5,000.00 because they refuse to return my phone calls about the bad check.