• Report: #1041310
Complaint Review:


  • Submitted: Sat, April 06, 2013
  • Updated: Sat, April 06, 2013

  • Reported By: Meredith — Windham Maine
Internet United States of America

Philips Non-existent customer service, refusal to cooperate and help, 2 months still without our television! Internet

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Philips needs to get their act together when it comes to caring about their customers. We ordered a new Philips television, received it in October 2012. After 3 months, the picture completely stopped working. We called Philips, of course.

After a week, they sent someone to take a look at it. This technician came out three more times over the next few weeks, each time unprepared for what could possibly be wrong with it! Shouldn't he have the parts necessary for any and all problems? Ridiculous. So after the final technician visit, he says they'll have to send a brand new TV. Ok fine, whatever.

So Philips says it'll take 10-15 business days for the TV to arrive. On the 14th day, we call (granted we called throughout the 10-15 business days to check in, also), and they conveniently tell us that it got damaged in transit. Bullcrap. It's because they knew their "guarantee" of the TV getting delivered by the next day was not going to happen. So now it's going to take ANOTHER 10-15 business days to get to us. Today is day 11 of our second round of waiting. We have not had a television since Superbowl Sunday, so two months!!!! And Philips is in no rush to help! Or compensate us for our time and frustration.

After they said the TV was "damaged in transit", they had the nerve to tell us not to call and check in with the shipping progress because it would restart the order. Again, bullcrap! They just don't want to hear from us, that's all. I'm tired of sitting back and waiting, and if Philips cares one bit about rectifying this situation, they'll get smart and do something about this problem.

We have called back to check in with the progress of the television delivery, and after spending well over an hour on the phone with customer service, my fiance was told the same line: our complaint has been "escalated", meaning absolutely nothing in the end.  This has been escalated atleast 5 times now, but nothing happens because of this.   

Customer service claims they do not have any connection with the rest of the company: warehouse, corporate, no one.  And they never have any real information to offer.  Their job is to feed customers ridiculous lines of bullcrap.  Not sure how much more of this we can take.

This report was posted on Ripoff Report on 04/06/2013 07:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/philips/internet/philips-non-existent-customer-service-refusal-to-cooperate-and-help-2-months-still-with-1041310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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