• Report: #274580
Complaint Review:

Pinnacle Financial Group

  • Submitted: Fri, September 14, 2007
  • Updated: Mon, August 11, 2008

  • Reported By:Glendale California
Pinnacle Financial Group
7825 Washington Ave. S 410 Minneapolis, Minnesota U.S.A.

Pinnacle Financial Group, "Jack" Pinnacle Financial Group, Puzzling Annoyance...Stop Calling and Leaving Automated Messages! Minneapolis Minnesota

*Consumer Suggestion: SEND THIS COMPANY A Cease and Desist letter

*Consumer Comment: I have to agree, its true!

*Author of original report: Response to Fred

*Consumer Comment: check your facts

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Day 1: "This is Jack, please give me a call back when you get a minute. My toll free no. is 18777962497. Again my no. is 18777962497. Thanks."
Day 2: "This is Jack, please give me a call back when you get a minute. My toll free no. is 18777962497. Again my no. is 18777962497. Thanks."

Skip ahead to 3 months later...
Month 4: "This is Jack, please give me a call back when you get a minute. My toll free no. is 18777962497. Again my no. is 18777962497. Thanks."

I get this recorded voicemail texted and e-mailed to me each time this automated phone calls me, so I have a log of all of the annoyances I've received. I call this number back, and I hear the same voice stating "Welcome to Pinnacle Financial Group" two times in a row before it hangs up on me.

I've called some other times and have had to be inconvenienced with disappointing rude supervisors who yell and panic about my phone number not being in their computer, so I "should not be receiving anymore calls". Yet, I still receive these vague messages that do not ask for anyone in particular, and do not inform me about what the call is regarding.

I keep sending complaints to the fcc, but there has got to be a way to get these guys to stop calling. What gives!?!?

What gives
Glendale, California

This report was posted on Ripoff Report on 09/14/2007 04:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pinnacle-financial-group/minneapolis-minnesota/pinnacle-financial-group-jack-pinnacle-financial-group-puzzling-annoyancestop-calli-274580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

SEND THIS COMPANY A Cease and Desist letter

AUTHOR: Being Harrassed - (U.S.A.)

Notice to Cease and Desist
To Whom It May Concern:

I am writing this letter to demand that you cease and desist all Telephone Contact. You are hereby ordered not to contact me by Telephone unless I give you written permission to do so.

Therefore you must cease and desist all contact with me by phone in accordance with the Fair Debt and Collection Practices Act.
Section 805, Communication in connection with Debt Collection, Paragraph 5.

My Name is ___________________________________________

My Account Number is _________________________________

______ You may contact me through US Mail Only.

______ You may not contact me at all.

Thank You

Thank You For Your Cooperation
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#2 Consumer Comment

I have to agree, its true!

AUTHOR: Wendy - (U.S.A.)

When I received my call from Pinnacle Financial today, it came up on the caller ID as 1-877-796-2497. When I called the number, I got the same "This is Pinnacle Financial" message 2x and then it asked me to hold. After a minute, it hung up on me. I tried this 3 times (as stated in my original post)

I do understand the concept of a phone bank. Sometimes, the number that a call is coming from (particularly with a business) is not going to be the same number that you can return a call on. I am fine with that. What I am not fine with is when I ask the guy who finally gets me for a return number and he gives me 1-877-796-2497 and acts like he's shocked that nobody picks up this line. Clearly, they don't want to get return calls and they only want to speak to you when THEY call you. That's never been a good business practice in my book because it screams "scam" even if they aren't trying to scam.

Luckily, I did get a good number for them. 1-800-513-6852 and that number rings very LATE as they have to call people in California til probably 8 pm - even on the weekends.
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#3 Author of original report

Response to Fred

AUTHOR: What gives - (U.S.A.)

Thanks, Fred for your suggestion. I actually did approach these folks nicely about a possible mistake and asking that they just not call my number again. There definitely wasn't any call forwarding involved, so that isn't the issue. I wouldn't call someone up just to yell at him/her. I get irked but isn't it mature to take the time to inquire what the situation is about before jumping to conclusions and reacting? I've been calm everytime, yet I get a frustrated and rude response--even from the supervisors. At one point, I addressed a supervisor's frustration and asked if she could understand that this issue is really an inconvenience, and she could not. I was told everytime that my number must have been removed and that I will not be called again, only to be called again with the same generic voice message. To receive that a multitude of times, with no request for a specific person or account, and to call the mentioned number just to hear an answering machine that hangs up on me...it's fishy. To that, I still ask, "What gives?" *shrug.
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#4 Consumer Comment

check your facts

AUTHOR: Fred - (U.S.A.)

You obviously have call forwarding.. They work off a database of files that are indexed by and have a phone number assoicated with specific a account (not a list) Make sure you know ALL the numbers that forward to your phone(s). They do not want to waste their time calling a number that will never glean any profit. And don't be a jerk about removal.... just say " i think you have been calling a number of mine by mistake im mr. or ms. (fill in your last name)--its collections they don't telemarket--here is my number(s) can you make sure you dont call them again?"
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