PODS, Portable On Demand Storage, PODS Enterprises Inc. Breach Of Contract; No Customer Service (to speak of) Carrolton Texas

June 3, 2009


Via Internet

www.ripoffreport.com

RE: Imay/Ingrid Dallas, TX # 446203 (7650638)


On 1/24/08 a PODS brand container rental was scheduled via the PODS Enterprises, Inc. website; delivered on 1/26/08 and returned to the Carrollton, TX Storage Center on 2/1/08 to be stored until such time the container would be emptied. On 2/26/09 an increase in the recurring monthly rental fee occurred, which is clearly defined in the Rental Agreement, accepted via PODS website on 1/28/09. If an account becomes delinquent for non-payment, as in this case, neither access nor movement can be scheduled until the account is current. Once payment is posted, access and/or movement can be scheduled. Payments via Automated Clearing House (ACH) for electronic financial transactions can take several days for the transfer to post to the account. On 2/20/09 Ms. May made a payment via ACH and on 2/21/09 requested access. Although payment was not yet posted to the account (posted on 2/23/09), the location manager accommodated Ms. May's request and access was scheduled for 2/21/09.

Throughout the duration of the container rental, numerous dates to access the container were scheduled. On several occasions, as previously scheduled, the container was made available yet access did not occur. PODS Enterprises, Inc. waived the $50.00 cancellation fee after each occurrence. On 3/23/09 Ingrid scheduled daily container access going forward until the content removal was completed, and was advised to contact the PODS Enterprises, Inc. call center at 888-776-7637 prior to 4:00 pm EST the day prior to cancel access, otherwise the account would be subject to a cancellation fee. In order for a container to be customer accessible, the process requires a Storage Center employee to pull the container from its placement area inside the secured Storage Center, placed outside for customer access and returned back inside by 4:00pm, at which time access ends for the day. On 3/24/09 as requested, the container was customer accessible as scheduled, however Ingrid did not show at the Storage Center and again, the location waived the cancellation fee. At 4:00pm the container was returned inside to the secured Storage Center. Container access was scheduled for 3/26/09 as well, however due to access not occurring on the prior scheduled access date (nor notified of such), the container remained inside to ensure security. Upon Ingrid's arrival at the Storage Center during the mid-morning of 3/26/09, the container was accessible within approximately 45 minutes. On 3/26/09, the location manager offered $100.00 compensation for waiting 45 minutes; the offer was declined. On 4/15/09 Ms. May was offered compensation in the amount of $150.00, also declined. On 5/27/09 Ms. May contacted PODS Enterprises, Inc. and advised she now accepts compensation in the amount of $150.00 as partial compensation however her intent is to pursue additional compensation. Our offer remains unchanged; pending Ms. May's acceptance we will proceed accordlingly.



Thank you,


consumerresolution@pods.com

(888) 776-7637 ext. 6303

PODS Enterprises, Inc.