Polaroid LCD HDTV How to win Internet

I have also had major issues dealing with Polaroid, and have been waiting over 10 months now to get the issue resolved. According to their customer service email, I would have to go through more work since they are incapable of finding the information themselves (send in shipping/tracking info). Unfortunately, I misplaced my shipping/tracking receipts after I had called shortly after it was shipped, and the warehouse person said it was in the system as being received (as well as the tracking information through the shipper). So why would I need to re-send this in to verify something they should already have in their system?

I had bought the item in the end of November 2006. I sent the item in May 25, 2007 (after the item stopped working in January). My year warranty is now up. According to Polaroid, I would have a 3 month warranty on any return. Thus, I would be cheated out of 3 months since they had kept the product the entire remainder of the warranty period. So in effect, if the product breaks down again (assuming I ever get it back) after 4 months, I would be stuck with it.

Does this seem at all suspicious to anyone? They "lose" records of received items, they end up making money on shorter warranties, and they make customers jump through rings just to get what's owed to them.

This afternoon I received in the mail a check for a full refund for the "pol-a-crap" HDTV. The jhwasko@polaroid.com e-mail address works as long as your have the correct documents and as long as you mean business. Don't take no for an answer, have your state laws on Consumer Protection and research the correct way to file a legal complaint. Make sure the e-mail you send is not a rant, just state the facts as well as set a deadline as to when you will file in court. All caps, cursing, and making false demands will not work. Don't stoop to the lower level of the customer service person you speak to on the phone. They are not the final word in the company, you are because you are the customer and the laws of your state and the US protect you. Believe me, Polaroid doesn't want to go to court, they do not want the press finding about their quality control problems. Bad press means no sales. No sales means that the parent company:

(The real owner of Polaroid)
Petters Group Worldwide
4400 Baker Road
Minnetonka, MN
55343-8684
email: pginfo@pettersgroup.com
Tom Petters Founder and chairman of Petters Group Worldwide
is in the hole a little and Mr. Tom Petters might not get a new jet this year.

By the way a copy of your e-mail sent to Jean Hoxie-Wasko, sent to the Petters Group will get a very quick response. Refund check requested by e-mail on March 7th 2008, check received on March 13th 2008. Deadline to file in court March 24th 2008.
Stand up for your rights and take them to court!! Final words to them must be court!!!!!