Complaint Review: Pottery Barn - Internet
- Pottery Barn www.potterybarn.com Internet United States of America
- Phone: 1.888.779.5176
- Web:
- Category: Bed & Bath
Pottery Barn Of course items with prices ending in .99 are not refundable - everyone knows that! internet
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I recently bought some linens online from Pottery Barn. When they arrived I was not happy with the color or the quality. When I called to return them I was told they were not returnable because they were '99' items. I e-mailed customer service and was told again they were '99' items. When I said I didn't see any '99' in the item number they explained that all sales items with prices ending in '99' are not returnable - of course, how silly of me, everyone knows if you buy a sale item with a price ending in '.99' it is not returnable! They sent me the link to their refund policy page and there it is in paragraph 2 sentence 2.
Since I don't think most people would realize that they need to be aware of how the price of an item ends when ordering online, I would like Pottery Barn to indicate to the customer before they submit the order that the item is not returnable - this is not a difficult programming task (eg, if index(price, '.99') then put "This item is not returnable"). The current practice is deceptive and not an indicator of a company concerned with customer service.
In conclusion, beware when ordering sale items online from Pottery Barn and be aware that the dreaded .99 ending on a price indicates the item is yours forever!
This report was posted on Ripoff Report on 02/15/2012 02:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pottery-barn/internet/pottery-barn-of-course-items-with-prices-ending-in-99-are-not-refundable-everyone-know-839687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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