Premium Seats USA Unable to secure tickets, failed to notify me Hollywood Florida

I placed an order on March 28, 2018 for a pair of U2 tickets in Chicago.   I did have to contact my credit card to make sure that the transaction went through (fraud alert - expensive tickets), but after a few minutes (7 to be exact), I confirmed my order through the Premium Seats web site and received a receipt email from Premium Seats USA.

Their email stated that I would receive another email that would give me instructions for accessing my e-tickets.   There was also a link provided where I can check the status of my order.   I checked the link daily to see about the ticket status, but every time, the status provided was that they were working on the order.   No big deal, right? Well, on April 2nd, I checked the status, and read an apology: "Sorry, we couldn't process your order". What?!

I called Premium Seats directly to inquire about my order, and was informed that they were unable to secure the tickets from the seller, and therefore could not complete the order.   They claimed that their system stated that the customer (me) was notified about the cancellation of the order on March 30th (I neither received any email or voice mail from them about this), They offered to find me a replacement pair, but only quoted me pairs of seats at almost double what my initial pair was purchased at (can you say 'bait and switch'?).

When I inquired about their 200% customer satisfaction guarantee, the gentleman I spoke with stated that the guarantee only kicks in once the tickets are secured, and since they never "secured" the tickets, there was no guarantee.

Nevermind that I would not have found out about the order falling through without calling THEM to ask about it. I purchase tickets to several events a year, and now know that I should never buy tickets through Premium Seats USA again.  I would advise others to also avoid Premium Seats USA, unless you want to experience a similar letdown and irresponsible attitude.