Priceline took my money before I picked up my rental car, Internet

On November 1, I went on the web to do a price search the cheapest rental car for a family member who was in town. we werent traveling; just wanted a rental car. I went on Priceline.com.. Checking the rates, I did reserve a car.

Normally when we rent a car we are charged at the time we pick up the car. Unfortunately, we were not able to make the pick up at BWI; to my surprise that morning Priceline had taken out $171.00 dollars plus 45 dollars travel insurance from my account.

I called Priceline Corporate office that next morning. They were not very nice; in fact I was told I couldnt get another car nor could I get my money back. I was told that the site I went on some special Priceline site; no refunds and no exchanges. , Honestly, Im not sure about the site or what they say is true or not; they just took my money, just like that. They claim thats their policy Oh to steal money from the consumers. What can I do. I called several time with no luck.

We also went on Hotwire that night and they did the same thingthey took out $101 and has refused to refund my money. These two companies took over $300 dollars in one night. They also refused to and told me they are not giving me my money back..