Report: #212498

Complaint Review: Public Storage

  • Submitted: Sun, September 24, 2006
  • Updated: Sun, February 15, 2009
  • Reported By: Los Angeles California
  • Public Storage
    San Fernando Road
    Burbank, California

Show customers why they should trust your business over your competitors...

Consider the following facts. Wes Montogomery District Manager has been investigating this theft and to date there is no report available to myself or to the Burbank Police Dept.

Only two units were burglarized in the entire storage place from June 30th to July 6th. This was the only burglary in the history of the storage unit and many of the employees were not even aware that any theft had occurred.

Public Storage has only two surveillance cameras on the entire facility. However it shows on the monitor that they have four cams. One cam is pointed at the office and the other is pointed at the gate. There are only two cams and they are poorly placed.

Public Storage admits they do not follow the rules as set forth in their own policies and procedures. Employee physical surveillance of the property is haphazard and is inadequate. Employees are poorly trained.

When confronted about their own negligence the onsite facility manager admits that they do not adequately monitor the area. She also admits that the gate codes are available to other companies that use the area.

I have repeatedly called them and they have refused any and all communication with me.

If you came to my house today, I could not serve you dinner since every household kitchen item was stolen. There were over 73 pieces of artwork stolen. Office equipment, leather chairs, clothes (every suit I owned was stolen), etc Roland electronic keyboard, all personal and household electronics, antique wall clock, oak book shelves, etc Value $70,000!!!

Los Angeles, California
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This report was posted on Ripoff Report on 09/24/2006 02:54 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee


AUTHOR: PSemployee - (U.S.A.)

Its unfortunate that your items were stolen. Did you have insurance? What kind of lock was on the unit? In the lease you sign saying the items you store will not exceed a certain value, each state may very but Im sure its way below 70k. All customers have individual codes. Vendors have codes as well and so do employees. A lock check is done every day physically by employees. "Tags" are used for improperly locked units and delinquent units only. A PS sticker is placed on your lock to let us know it has not been tampered with.
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#2 Consumer Suggestion

Sounds similar to what happened to me

AUTHOR: Public Storage Victim - (U.S.A.)

I had two units with Public Storage. One unit in Upland CA was burglarized and then the contents were subsequently sold before the investigation was even completed. The company made promises about covering my loss, agreed that no rent was owed and then failed to follow the law about lien sales when they sold my property that filled two units. The two units held items of substantial value
A lawsuit has been filed and interested principles should contact me at the following email address:

Since there is an active lawsuit I can't go into more detail but I am seeking additional information from an experienced attorney (possibility of becoming a client) and other victims to help with the case. If this or a similar loss has happened to you and in California then contact me as the more witnesses and evidence produced against Public Storage increases the chances for recovery, especially if this pattern/practice is shown to be a regular event. I have heard many accounts of dealing with this company and this is a good chance to do something about them.

Thanks for reading this and be aware of what happened to me and others at a Public Storage facility.

Let's all join together to recover for our losses and stop this from happening to anyone else.
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#3 Author of original report

File A Lawsuit & Win if You Are the Victim of Burglary at Public Storage

AUTHOR: Richard - (U.S.A.)

Consider the following things I discovered one day while hanging out at public storage which showed negligence, breach of contract, and alot of other legal stuff. Read on

All leased units must have locks with a facility tag. On 3 different days at 3 different times, I found locks with no facility tags. NO security rounds, no documentation of violations, etc

Cameras and Video Recording Devices. Four seperate screens with four seperate numbers were actually two cameras and one of those cameras pointed at the person in the office. Reliance on what at first appearance is four cameras providing extra visual security. Reality is one camera pointed at the electronic gate. Video was missing for 1/3 of recorded day asked for.

Controlled gate access is all access. At this location besides the legitimate agents and tenants with access there was access by the phone company, the electrical company and another business and its employees who had a secondary gate used by them to access their business property. All of those individuals used the same access code.

July 4th Weekend. Theft occurred sometime in a 96 hour period. Locks were cut, tossed into units burglarized and different locks put on without facility tags. Over 375 boxes were opened, gone through, items taken, some things thrown on floor. Anything of any value was taken. Only 66 boxes were left in the units. FURNITURE, OFFICE FURNITURE, ELECTRONICS, ETC. Items that were broken were thrown on floor. Est time it took to complete theft would have been at least 4 hours.

AND to the helpful consumer regarding insurance. Only storage insurance with a maximum value of $2000 per unit is available for purchase at this facility. Household renters insurance does not apply to storage facilities. Mr Smartman Consumer needs to bone up.

Public Storage responded with their corporate lawyers when the lawsuit was filed. They of course want to cut their losses now....
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#4 Consumer Suggestion

Richard, that is what INSURANCE is for!

AUTHOR: Steve - (U.S.A.)


So let me get this straight. You put $70,000 worth of your stuff in a Public Storage facility in Los Angeles and did not buy the insurance?

This is crazy! However, you may have some options. Did you have renter's insurance or homeowners insurance at the time of the theft? If so, most policies usually cover your property in transit and/or in storage while moving.

Did they break in through the actual door to your unit, or did they break in from accessing a vacant unit? If they broke in by accessing a vacant/open unit, you may have a negligence case against them. I know for a fact that Public Storage has a written policy that requires vacant units be locked when unattended.

It goes back to the old saying, you get what you pay for. I would have bought $100,000 insurance to be sure I could recover at least the $70k loss after deductibles and depreciation.

Public Storage is a very low paying employer, so the employess really don't care. The management is not too far above minimum wage.
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