Report: #971480

Complaint Review: Public Storage

  • Submitted: Mon, November 19, 2012
  • Updated: Fri, January 18, 2013
  • Reported By: bobjomc — Phoenix Arizona United States of America
  • Public Storage
    1954 W. Union Hills Rd
    Phoenix, Arizona
    United States of America

Public Storage Without notice~auctioned everything I own three days after Christmas. Phoenix , Arizona

*UPDATE EX-employee responds: profit from the auction.

Show customers why they should trust your business over your competitors...

I had to put ALL my earthly possessions in storage on Oct. 20, except for enough clothing for 3 days.  My intention was to help my daughter with a new baby and look for a place close to her to live.  I ended up staying through the holidays and on Dec. 30 got a postcard that my storage had been auctioned and sold on Dec. 28.  That was 69 days after I rented the storage.

I had gotten a bill dated Dec. 19 showing a past due of $46.50~~but no mention of an auction date 9 days later. I had called their office on Dec. 26, 27, and 28th to make arrangements to pay my bill, but got no call back.

Clearly, they had my address or I would not have gotten the post card after the sale. They had 2 phone numbers, and my email address!!! I had opted for electronic notification on my contract-but nothing!!

Devastated does not begin to describe the panic and terror I experienced! 60 years old and not a dish or towel or furniture or Christmas decorations etc, etc, etc. My family pictures, my personal records~~My Son had recently passed away and everything that belonged to him was gone.  I begged the manager to contact the person that bought my things so I could get my personal items, he claimed he didn't have any way to know who it was and refused to call them.

All my boxes were clearly marked!!! I got 2 small boxes of pictures back that looked like they had been pulled out of the trash!!  They had made a profit on the sale so I got a check for $400~~~MY GOD!!! WHAT IS WRONG WITH THESE PEOPLE?!?!??  

I have pictures of the contents of the locker, taken while I was moving in, and pictures of the inside of the uhaul truck and my Grandson helping me move.  It took me 3 days to put everything in there, mostly by myself.  The manager frequently came by to chat (or maybe take inventory) he even helped me jump the truck when the battery died.  I almost think that there was a mistake and the wrong locker got auctioned.

Do those TV shows ~ Storage Hunters - or whatever - encourage these facilities to cheat and steal from their customers?? It sickens me to see these people make a profit from the misfortune of others!! 

I want them stopped! I want to be compensated for the loss of property and the misery I have endured trying put my life back together.. I'd love to put one of them in an empty home with no furniture, no utensils, no clothes, no tools, no make up or hair appliances, no sheets, no towels, no TV, no books or movies, NO NOTHING!!  
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This report was posted on Ripoff Report on 11/19/2012 03:34 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

profit from the auction.

AUTHOR: Angela - (United States of America)

Public Storage mailed you a notice when you were 15 days late, with a certificate of mailing to prove it was mailed. It was date stamped by the post office. You were then sent and any applicable emergency contact a certified letter with return request service (meaning it will Not be forwarded and you would need to sign for the letter). In addition to this the contract CLEARLY states you are prohibited from storing anything that can not be replaced such as pictures, baby books, bonds ect in a public storage unit. If you moved in mid October you had a prorated balance for November that was due on November 1st. You were sent a letter out November 16th and another (this time certified the first one with a certificate of mailing) by December 3rd. We advertised the sale in the newspaper for two straight weeks. Then after all that Public Storage sent you a refund check for what your unit sold for over the cost of the rent you owed. Your story is full of lies. You claim Public Storage made a profit off of your items yet later in the same post you admit they sent you a refund. They did not profit off the sale of your items, they do not do that, that is why you got the refund. They obviously did everything they could do to help you even getting you back the pictures your were EXPRESSLY FORBIDDEN to store (see paragraph two of you rental contract you Initialed that you understood and agreed to this). I can not understand how you have the audacity to complain when you violated the contract and did not pay your rent. Take some responsibility for YOUR actions and stop blaming others for your poor decisions. All public storage did was enforce the contract to the letter of the law. Your contract explains the entire lien and auction process. If you could not be bothered to listen when it was explained to you or read the contract you signed it is obviously your fault you broke the contract and lost your stuff. 
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