Complaint Review: Public Storage - Scarborough Ontario
- Public Storage 91 Dynamic Drive Scarborough, Ontario Canada
- Phone: 416-298-0759
- Web:
- Category: Rental Stores
Publich Storage lying and cheating Scarborough Ontario
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When I moved to Toronto I needed to store my furniture while I was looking for an apartment. I called up this Public Storage, whose facility manager is Ishan. He was very nice with me and told that they have space available and that I can move in on May 10th, 2003. I told him that I will not be using their space for long and probably I will be vacating the next month itself. He told me that irrespective of when I vacate, I will always have to pay the rent for the whole month in advance and when I move out they will refund for the unused part of the month. I confirmed this on three different occassion (while original enquiry, then while making reservation and then while moving in). He told me that I will be refunded for the unsused part of the month.
I vacated my space on June 14. But I informed on June 17. I thought I will get refund for Jun 18-Jun 30 as I had already paid up for the entire month. Now the same Ishan was rude and told me that I will not get any refund as I was past June 15.
I called up their headquarter and they told me that they do not refund anything whether you vacate before or after June 15. I read the contract and it says the same. Ishan lied to me about the refund rules when I moved in.
To confirm if this was a standard practice I called up the same facility posing as a new customer. Some Kelly answered me and told me the same thing - I will get a refund no matter when I vacate. When I told her that I was a past customer and told about my experence, she got really really mad. When I tried to point out that this seems to be a standard practice, she hung up on me saying she has other customers in her office.
YEAH, OTHER CUSTOMERS TO CHEAT AND RIP OFF!!!
Chez
Scarborough, Ontario
Canada
This report was posted on Ripoff Report on 07/03/2003 07:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/public-storage/scarborough-ontario/publich-storage-lying-and-cheating-scarborough-ontario-62652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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