Quicken Loans Nothing but a Bunch of Liars. Broker(Quicken) vs. Bank Kansas City Missouri

Ok - from Kelly's direct quote above:

First off, contrary to your post's title, we are not brokers. At Quicken Loans, we're proud to have been a direct lender for nearly 25 years. When we lend money, it's our money.

So, I am confused with the statement above.  I was told by one of the Quicken professionals that Quicken is not a loan servicing company, and does not hold loans - but had to become a loan servicing company because many of the predatory loans offered in the last few years were not worth the paper they were printed on and investors were not willing to risk financing a risky deal.  But, when you ask my salesman, he would tell you that my deal was done and legitimate.  Maybe legit, but not honest.  Negative Amortization Loans are not responsible loans, especially from a company that is supposed to have a solid and reputable name like Quicken.  I think we should change the name Quicken back to whatever it was before Quicken let you put their name on it.  To me, risk is spelled Q-u-i-c-k-e-n!

According to FM and FM neither of them backed my home that you financed, and later tried to sell.

Hi and thanks for posting - gives me the opportunity to shed some light on things!

First off, contrary to your post's title, we are not brokers. At Quicken Loans, we're proud to have been a direct lender for nearly 25 years. When we lend money, it's our money.

Secondly, it sounds like we accepted your deposit and you signed your loan application. When you sign your loan application, you authorize us to charge your deposit. The application is a contract. Specifically, your deposit is referenced on the document entitled "Interest Rate Disclosure." In that document, it clearly states all the situations wherein you would be given a refund. You can also read our policy on our website: https://www.quickenloans.com/about/quicken-loans-deposit

3rd - all of our ads are completely honest and truthful and we do everything in our power to make sure any rate we offer is the most accurate it can possibly be. Rates are extremely volatile in this market and do change every day - sometimes even more than once a day. We do offer 4.99% on a 30yr fixed today and have for several months. Today that would cost around 1 point. And your escrows? That's for us to pay your taxes and insurance - we have zero control over that.

Lastly, I apologize you feel you have been given the runaround with voicing your complaint via the phone. While I'm not familiar with your particular loan, you can contact me and I'd be happy to look into it or answer any of your questions. I am readily available at your convenience - Kelly@QuickenLoans.com is the best way to reach me.

Thanks again.

Kelly
Kelly@QuickenLoans.com