A few weeks ago I had the opportunity to purchase an electronic cigarette system for $4.99. I had successfully used one to quit smoking so I thought I would jump on this chance and buy it for a loved one who was trying to quit.
Immediately after ordering what I thought was an E-cig... I got an e-mail from Regal Cigs saying my order was received and that my 30 day trial was on its' way and that I would be billed for the retail cost, $129.00 or so, after the 30 days. I jumped on the phone and called! This was less than an hour from my initial contact.
I knew I was in trouble when customer service told me that my order had already been sent to shipping and they couldn't copntact them to cancel it. In fact, they couldn't even contact their corporate office if they wanted to. I was told I would have to wait until the package arrived then call them for a RMA # that would "allow" me to return it.
I received the package. There is a return address and no further identifying information. I was forced to open the mailing package looking for a phone number. There is no packing list. No receipt. Nothing. After a search on the internet I found the contact information and called.
The woman I talked to at customer service was really nice. She happily gave me my RMA and I was about to hang up and forget this little incident when she said, "There will be a 20% restocking fee upon return of the system." OK, 20% of $4.99 is pocket change. I don't like it but I can deal with it. But NO! it is 20% of the retail price of $129.00 or so! My credit card will be charged $23.99!
It is going to cost me $23.99 to get rid of something I tried to cancel before it even left the plant!
I have already posted my complaint on FaceBook and will also be contacting my bank, to stop them from charging my account, the BBB, and our Attorney General.
Regal Cigs is FAR from regal!