• Report: #1034977
Complaint Review:

Regions Bank

  • Submitted: Fri, March 15, 2013
  • Updated: Fri, March 15, 2013

  • Reported By: Gale — Walls Mississippi
Regions Bank
Germantown Road Cordova, Tennessee United States of America

Regions Bank Return Check charges Cordova, Tennessee

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In January 2013 my purse was stolen and I went to Regions to close my account and open a new one.  The new account had a fraud alert put on it instead of the old account being given the fraud alert.  After I realized this had happen I visited the bank to make sure the payments I sent by e-check would be paid off the new account. 

There were two payments that did not make it through.  Kohls $25.00 return check fee and Memphis Light Gas and Water  $40.00 return check fee.  Once again I visited the bank and asked for a refund because this was not MY error.  I was given the standard letter and told to fact to the 2 companies and it would be honored.  Of course it wasn't honored. 

Upon my 5th visit to this bank the customer service rep called the 2 locations and Kohl's graciously refunded my fee.  The MLGW account was never refunded and I ended up paying the $40.00 return check fee and the bank refused to reimburse me.  Of course I am of no importance to them!  I am very Angry that I am out of pocket for this money and they accept no responsiblity for their mistake. 

This report was posted on Ripoff Report on 03/15/2013 07:47 AM and is a permanent record located here: http://www.ripoffreport.com/reports/regions-bank/cordova-tennessee-38018/regions-bank-return-check-charges-cordova-tennessee-1034977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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