Regions Bank Refuse to close account Indianapolis, Indiana

In reading through many of the responses/rebuttals I am amazed at how personally insulting many of these rebuttals are.  That said, I wish to respond to all of those who feel like everyone has the time to run to the bank to take care of updating their accounts.  This is the electronic age, any updating should be able to be done online, safely and securely.  Many of us, the lucky ones, have jobs that do not allow for the time to just drop everything and run to the bank to straighten out whatever the problem de jour is. 

Unless you're retired, lucky you, all the time in the world, or unemployed, sorry, you have bigger money issues than updating the information on your account, it is far easier to handle transactions like this online, which I do all the time, I bank at Space Coast Credit Union - and have never had any problems.

Shirley, I do understand how frustrated you must be.  Careless mistakes that employees make can cause so much inconvenience.  I would simply suggest you go in person to close the acct.  This would allow you to voice your opinion directly to someone as well.  I can assure you that the type of complaint you seem to have placed with the Federal Reserve and BBB will go nowhere.  However someone at Regions may be able to review your relationship and learn "why" they are losing a valued client (I can't say for sure what your relationship was since we're talking penny transfers).

I am in banking as well (not Regions) and have seen first hand someone having their address changed online and over the phone.  I've seen new checkcards ordered as well to be sent to the new addresses.  Since that time frame I would be very cautious of any company that would accept address change over the phone.  They're only trying to protect you as well as themselves.  Good luck to you.

do it in person!!  Don't do anything like that over a telephone, e-mail, or some such nonsense.  In person, you can provide all verification materials in person.  If you have EFT's coming out of the account, you can have those cancelled as well, without having the account opened back up because you never cancelled the EFT.  It's also a good idea to do something like this in person - if nothing else - to have them watch a customer walking away from them.  Your filed complaints will go nowhere, as someone already said.  The Federal Reserve will file your complaint in the round file, and the BBB is a scam for consumers.



Please don't come back with the thought that "I shouldn't have to go into a branch."  You do.  Seriously, don't even argue that point.  If you've dealt with anyone from customer service at any bank, they are all less than desirable and, more often than not, won't do what you want.  When you go in, and checklist all you need to do with them, you will successfully close the account.  Best of luck to you!!

I did not say that verification was pointless or should not be done by Regions, but due to their not being able to properly update my correct address ......... how would I be able verify an incorrect address?  They will not close the account and because I dont know what their employee put down for my address I cant verify that I can only verify what is correct.  I just want to sever ties with them as I have found a much better bank and am not able to do so.

First of all as to your $0.01 transfer.  I would guess that you had over drafted your account and had overdraft protection linked to another account(such as savings).  So instead of charging you $30 or so dollars per overdraft they charge you a single fee of $15 to cover all of your transactions that were in overdraft for the day.  It does not matter if it was $0.01 or $100 overdraft you still over drafted and were charged a fee.  This would have happened at any other bank as well.

As for closing your account the only one who knows the reason they say your address doesn't match is them.  But I will say it could depend on how they are verifying it.  For example if you live on "1st Ave" and they have it as "First Avenue" even though we know they are the same their software may not see it that way.  Yes similar things like this has happened to me with other companies.

I am also going to say that what ever verification they are doing while inconvenient may be a good thing.  With the amount of identity theft out there I actually think it is a good idea to require the person to come into the bank to change their address.  Because this removes one more possibility of identity theft.  What if someone had all of your information and called them up to change your address?  The next day they call up and say they lost the debit card and have a new one sent.  Before you know it they may be able to totally wipe out your account.

But why are you going through all the hassle of contacting everyone else, why not just go into the branch itself.

... Why did you transfer a penny?