Report: #590644

Complaint Review: REGIONS BANK

  • Submitted: Wed, April 07, 2010
  • Updated: Thu, April 08, 2010
  • Reported By: Moltov — Tampa Florida United States of America
    1333 Bruce B Downs Blvd.
    Wesley Chapel, Florida
    United States of America
  • Phone: 813-991-6487
  • Web:
  • Category: Banks

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Regions bank charges customers fees for being victims of fraud!

My wife while looking at our account online, noticed that there were several charges made to our account in pending status that neither her nor I made.

Our account had been compromised by an online defrauder.

We both went the following business day to our local branch office at Wiregrass in Wesley Chapel, Florida to close the account before these defrauders stole our money. While trying to close the account the customer service attendant, Frances, told us that we could not close the account due to the fact there were charges pending. We decided instead to remove all funds from the account so our money would be safe and reopen another account at the same bank with different account number. In our haste to close the account we made an error, not realizing that there was a bank card transaction of $35 that we did make. Frances made us aware that there was this debit and we immediately came back the following business day and deposited $35 back into the account to pay for the transaction. She said it wasn't a problem. It was only 24 hours.

This is where the problems begin... and multiply.

Since we removed all the funds and there were pending transactions that were fraudulent, the bank said that they would give us a credit for the transactions while investigating the related charges. As it turned out, the bank did indeed conclude that the charges were not made by us and they received their money back from the companies and/or individuals who placed the charges to our account in the first place.

Meanwhile as they (Regions bank) were doing their "investigation" they were the whole time charging us, the victims of the fraud, overdraft fees and compounding them , because they decided to pay the companies anyways, despite the fact that we told them from the beginning the charges were fraudulent.

Regions charged us $275 in fees for being victims of fraud! After hours and hours on the phone and going to the branch office, we were told they would "do us a favor" and charge us only half of the fees. We asked why the fees were so high and they told us first that they did not not recoup all the money from the fraud and we were repaying the credit they gave us. Only after making them explain every single charge did they determine that the charges were not from the credit they gave but were fees the bank was charging us for giving us the credit! We thought this was ridiculous!!! We didn't make the charges in the first place, we tried to close the account before the charges went through and weren't told that any fees would be on our account because of the credit they gave us! Why should we have to pay anything since none of this was ever our fault? We called again and again trying to talk to someone who had authority and that's when we were told they made a corporate decision to charge us the fees and that could not and would not be reversed.

We asked for the person that makes that decision and were told they could not be reached and hung up on us.

Then came the endless phone calls.

The phone calls telling us that our account was overdrawn and that there was $275.00 owed to the bank. While on the phone we tried to tell them what happened...the fraud, the investigation, the incorrect overdraft fees... they did not care. In fact they said we had 5 days to pay up or they were basically going to "blacklist" us so that we could not open another account with any other banks. They said they would attach a note to our account that tells all other banks not to bank with us because we do not pay our bank fees.

How absurd! Since when does a bank act like the Mafia? When it comes down to it, I guess Regions and it's corporate office are in the extortion business as well as banking. My two cents, never...ever... bank with Regions Bank.
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This report was posted on Ripoff Report on 04/07/2010 05:11 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Try this....

AUTHOR: Ronny g - (USA)

There are plenty of lawsuits against the banks right now, but for other reasons. If there was fraudulent activity on your account, the bank HAS to by LAW investigate, and return the charges.

I copied and pasted this info which is often left by the founders of this site as advice on how to get your money back...hope it helps...

"Editor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account.

Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges. Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything!

Direct them to the hundreds of victims reports that were filed on Rip-off And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER! Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth. If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

 Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. And good luck Let us know how you do! ED Magedson Founder

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#2 Consumer Comment

PLEASE Don't Give Up On This!


Forget about class action suits!


Please, check with the Federal Reserve.  The website is  Click on consumer services (or whatever they call it) and they will detail what they will do with your complaint.

Come on now, don't give up on this!!!!

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#3 Author of original report

Jim, thanks for the info!

AUTHOR: Moltov - (United States of America)

I did indeed take it up with the corporate office. They are the jerks that told me, "We're sorry but the bank has not charged you in error and therefore we are not responsible for dismissing the fees." I have had it with this bank! In my opinion they are the worst bank to to business with. I had three accounts with them, two business and a personal and never had any over drafts fees or late payments or anything negative with my accounts and they still treat me like this.

Now they are charging me with some other fees because a company put a hold on my account without my knowledge. This "hold" put me over the limit of my account and now it starts all over again. What a  nightmare it is dealing with these a##44les! i am waitning for the class action lawsuit to hopefully stick it to them for once!
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#4 Consumer Comment

Go Higher


Use the internet to find out where the corporate office is and take it up with them.  If I understand you correctly, someone used your account information to make purchases.  In other words you were the victum of ID theft.  (Contact your local police too.)  Anyway, someone fraudulently used your money and in the process of changing the account, the debits the crook made caused overdraft fees and the bank wants to stick you with them.

If thats exactly what you are saying, explain this to the CORPORATE OFFICE and also tell them if you do not get satisfaction, "I will take this matter up with the Federal Reserve!"  The Federal Reserve, or "the Fed" as they are called is the "policing body" of banks.  Most bank people don't think the average person knows about this, so when you spout that off, they will take notice!  No bank, big or small, wants the Fed snooping around!  Trust me, I'm a bank stockholder!  (Not Regions!).


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