Complaint Review: Resume Genius - Internet
- Resume Genius Internet USA
- Phone: 866-215-9048
- Web: resumegenius.com
- Category: Consumer Services
Resume Genius Be AWARE of what you are signing up for! Internet
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This is a HORRIBLE company to deal with. They are a very dishonest company. I had used their services to write a "free" resume, which is nothing close to free. You think you are building a free resume until you go to print it out or download it. Only then are you advised of a charge to do this. They billed my credit card $1.95. (which I understood) I printed out my resume, signed in a week later to close the account and never heard from them again until I noticed they billed my credit card $39.95.
I immediately contacted the company to get this charge reversed to no avail. The company told me I did not cancel within the 14 day period, which I did (12.7.14) and they have a very strict policy about giving back refunds.
They told me I was accountable for all charges and denied my multiple requests for a refund.
What was ironic was when I logged back into Resume Genius before I contacted them about this charge, it showed I cancelled my "membership" well within the 14 day period (posted cancellation date of 12.9.14), however, once I disputed the charged, the post that was previously there showing the cancellation date of the 9th had been removed, and showed a different cancellation date of 12-23-14 which was well beyond the 14 day trial. They had no explanation for this, nor did they even address it when I brought it up to them.
I've noticed since this has happened, I am not the only one who has been defrauded by this company.
I will also be filing a complaint through the Attorney Generals Office in Delaware, and with my credit card company to dispute these charges.
This report was posted on Ripoff Report on 12/23/2014 05:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/resume-genius/internet/resume-genius-be-aware-of-what-you-are-signing-up-for-internet-1197364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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