Ring Central credit card overcharge Belmont California

We started our account with ring central in Nov. 2015. We paid an annual fee up front for services. We waited until Dec. for our numbers to be ported. Once we were ready for service and had our adaptor we were told the adaptor we had would not work with their system. Even though the research we did indicated it would. I configured it to work myself without help from ring central support. However the phones were not working properly. After a time with tech support they acknowledged that it in fact would work with our adaptor. They made some changes to their end and after that no phones worked again. One of the support people told me I needed an additional line to make our account function. We ordered it The guy told me it would be $24.99 a month and charged my card for the first month. I asked to be transfered to customer service after the phones were working because I was told initially what we needed and we paid for that up front. Customer service credited my account and all the phones worked. This was all Dec. 7th 2015.

On Dec.13th our card was charged $66.36 Then again on Jan. 13th $66.98 I inquired why these charges when I paid up front for a year. On 2/1/16 I spoke with at least 7 people From 10AM until after 7pm. We ended up having to pay an additinal $497.00 thats on top of the $355.59 we paid in Nov. of 2015 This is for 2 phone lines people. I guess they kbnow they have our business hostage at least for the time being until we can change providers. During the course of this entire ordeal were were told a different thing from every single person we spoke with. About half of the reprasentatives we spoke to said we don't need the other line and half said we did.

The bottom line is this company has no idea what they are doing whatsoever. The tech support is completely incopitent, the sales staff has no idea what product to sell to a customer, the billing department has no idea what the other 2 are up to. I have just been getting charged more and more every time I speak to someone at this place.

Whatever you do don't even consider ring central.