Report: Dinovite
Category: Animal Services
Dinovite ripoff money back guarantee not honored Dry Ridge Kentucky
*REBUTTAL Owner of Company ..response
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Dinovite
Fax:
Dry Ridge, Kentucky, 41035
U.S.A.
Submitted: 12/8/2006 3:12:41 PM
Modified: 7/22/2007 10:13:59 PM
Suzanne
Plano, TexasMy husband purchased a 5 lb. container of Dinovite for $59.00 after hearing a radio ad. We received the container and began feeding our two Sable Cockers the Dinovite food supplement. Within 48 hours we had to stop feeding the Dinovite because our pets are highly allergic to three ingredients contained in the Dinovite. I contacted Dinovite to return the food and get a refund. They insist you MUST FEED the Dinovite for 90 days BEFORE THEY WILL HONOR THE MONEY BACK GUARANTEE. If I continue to feed my dogs this crap,they may be dead in 90 days. Now I can't get any response from the owner. No phone call, no e-mail, no nothing. PET OWNERS BEWARE. IF YOU BUY DINOVITE AND YOU DON'T LIKE IT, YOU ARE OUT OF LUCK ON GETTING A REFUND OF ANY KIND. I CALL THAT A RIP-OFF.
Suzanne
Plano, Texas
U.S.A.
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Updates & Rebuttals:
- 90 Day Money Back Guarantee and return policy Ed [12/17/2006 9:59:26 PM]
- Ed from Dinovite... P [12/18/2006 7:23:02 AM]
- guarantee Ed [12/18/2006 4:48:43 PM]
- Is her premise accurate? Ron [7/5/2007 6:40:25 AM]
- response Ed [7/22/2007 7:53:49 PM]
90 Day Money Back Guarantee and return policy
Suzanne,
I'm sorry Dinovite did not work for your dog. I've not received any emails from you, it is possible you responded to an auto email, I don't check these.
I'm not sure why you have chosen to blast our company and product instead of just sending your order back and receiving your refund. There is no catch 22 just send it back and we will refund the purchase price less shipping.
I've posted our Guarantee and return policy below for your review and others reading this comment.
90 Day Money Back Guarantee
We are so confident that your dog will benefit from Dinovite® that we invite you to use it for a full 90 days at no risk.
The bottom line is we want every dog to get a fair shake and we want all of our customers to be completely satisfied. That is why we encourage you to feed Dinovite® for 90 days.
Use the recommended dosage and size container for your dog. Feed the Dinovite every day for 90 days to give your dog the time he needs to reap the benefits. If you are still not satisfied with Dinovite® we will gladly refund your money (minus shipping).
Please don't rush to return the product before you have given your dog a chance to benefit! Feed it for 90 days.
*Please Note* Our guarantee applies to your initial purchase, it does not apply to multiple purchases or multiple units. It is important to buy the right size container for your dog.
---
Return Policy
If, after using Dinovite® for 90 days, you are not satisfied just return it for a refund. You will need to return the container and the unused portion to our mailing address. Please include a copy of your invoice with your return. Once we receive it, we will refund your money or credit you - which ever applies - minus shipping charges. It's that simple!
*Our guarantee applies to your initial purchase, it does not apply to multiple purchases or multiple units. It is important to buy the right size container for your dog.
Submitted: 12/18/2006 7:23:02 AM
Modified: 12/18/2006 7:24:55 AM
P
Colorado Springs, ColoradoU.S.A.
Ed from Dinovite...
You missed the point of the original poster - the dogs are allergic to the ingredients and feeding it for 90 days would probably kill them. The complaint was that your company REQUIRED the use of the product for 90 days before you would consider a refund - your own post supports the complaint.
'If, after using Dinovite® for 90 days, you are not satisfied just return it for a refund. You will need to return the container and the unused portion to our mailing address'
You have essentially told the original poster what they already knew - that the guarantee was void unless they fed the Dinovite for 90 days.
guarantee
Our company has never refused a refund whether the product was used for 1 day or 90 days. Our bottom line concern is customer satisfaction and their dog's well being.
As I stated earlier just send it back and we will issue a refund of the purchase price less shipping.
Is her premise accurate?
Interesting. Ed, has the price of a 5-gallon pail really gone, in 8-9 months, from $59.00 (NOV/DEC 2006) to the current $194.99?
Ron
Round Rock, TX
U.S.A.
response
Ron,
Her husband purchased the 1 gallon (5 pound 13 oz) for 49.99 (59.49 with s&h). The 5 gallon is 29.5 pounds. I think this is where your confusion is. We issued the refund and credited their card.
Thanks,
Ed
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