Complaint Review: Rooms To Go
- Rooms To Go
19250 Gulf Freeway
- Phone: 281-990-8168
- Category: Furniture Manufactures
The problem is that they refuse to refund the shipping charge. I made numerous calls to petition this. The representative at the actual location of purchase finally agreed with me that if a store sells a damaged item, the refund should include shipping charges but she was told by her managers that only the national corporate office could settle this. I was told my complaint had been forwarded to the office so I waited and waited but heard nothing back. I tried calling them myself but I always hit a dead end and received no call backs. I am really unhappy that I not only wasted over 60 hours on this issue but I loss $100 on shipping/delivery charges for an item that was damaged to begin with.
This report was posted on Ripoff Report on 07/30/2008 03:14 PM and is a permanent record located here: http://www.ripoffreport.com/reports/rooms-to-go/friendswood-texas-77546/rooms-to-go-will-not-refund-delivery-charge-for-item-that-was-damaged-in-the-first-place-f-357492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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