Please help me with this nightmare of a scam from Royal HolidayI am writing to complain about this company because it uses false, unfair, fraudulent and misleading high-pressure sales tactics to consumers to induce into a contract by false and fraudulent representations. On August 26th my husband and I visited Paradise Island Bahamas. A very friendly woman approached us in the hotel lobby and said she was aRoyal Holiday representative and we would get a free lunch and free activities. We said no to them probably 5 times, then it was Hurricane Irene and we had nothing to do so when we were approached and hassled some more and offered "money" to take the "no-pressure" tour we finally agreed. She got us a taxi, paid for it as well and it took us to the Whyndam Resort we found ourselves in a orientation that took hours. The free lunch and activities turn out to be a high pressure sales-pitch. We were told that we could go anywhere in the world whatever we wanted. We were told that membership was an investment that would increase in value. We were told that you could sell your membership and we can make money. We were told that we had today and today only for this prize and all these other wonderful extras. (As I found out you can buy into this scam at anytime on their website) We asked to let us think on it and they said no that it was today and today only if we wanted the free trip to Mexico (which turns out to not be absolutely free). We were told we would leave there with everything we needed to look over and learn more about the membership. They offered discount on air tickets 50% or more which turns out is also not true, you can get better deals through Expedia. They did not say was a it was a contract for 30 years. They did not informed us of the time period in which we can cancel our membership'.just kept offering us more and more added benefits.
Our heads were spinning. We had been there for hours. They said we'd get an entire packet before we left that we could look at to make us more comfortable with all they were telling us. We went along with it figured we'd look over the info that night and on the plane. After all was said and done we were asking for our packet and NO you get that mailed to you and that it should be at our doorstep before we even get home. Well a good 45 days later after conversations with Caludia Guttierez the packet was mailed to us. It was upon reviewing that information that we really realized we had been scammed. The places that we would vacation were not the same ones that we saw on the tour. It turns out they are through a different company but we don't have complete access to how many points we need for those trips they just 'think" that we do. They are better resorts in which you must stay an entire week and we only have 10,000 points a year (which we were told would get us 3-4 vacations a year). Through the nasty resorts in the Royal Holiday book it takes 20,000 points to stay anywhere for a week (plus fees). Everything is a lie and a scam. We have asked them to void the contract under false information, not being provided the "packet" to review in a timely manner for us to really make any educated decisions about cancelling the contract. Royal Holiday has completely misrepresented themselves, We want this nightmare to go away.
We have not used any of their services to travel other than making some inquiries to make our educated decision that this was not for us. We now receive multiple threatening phone calls a day that they will ruin our credit, report us to the IRS (what do they have to do with it?). What can you do to please help us and make these people STOP? I have asked Claudia for the address to where they are if I need to sue them and let this be solved in court and she only referrers me to the contract and refuses to provide me with any information. I would have to sue Royal Holiday and the said contract is only for "payment" information to a company by the name of Global Associated Services yet it is some company in Arizona (believed to be Concord Services)s who keeps leaving the threatening messages that we need to contact Royal Holiday to straighting out our payment arrangements. Nothing makes sense who is claiming responsibility here? Royal Holiday sends me to the people on the contract which is either Concord Service (out of Arizona) or its Global Associated Services (out Florida) of which they are sending me to the people at Royal Holiday. It's a round robin nightmare. Your experience and help would be much appreciated to put this all to a hault.
And on a side note our said contract is not to start of started until until 1/1/2013 which is what appears as our Anniversary Date on the papers we have. So why are we even asked to be making any decisions or payments at this time? And our decision is to void the contract!I thank you in advance for your help in this and hope that you can get these people to stop harassing us.