Report: #707480

Complaint Review: Ryan Homes

  • Submitted: Thu, March 17, 2011
  • Updated: Sat, April 23, 2011
  • Reported By: Upset and Concerned — Hamburg New York United States of America
  • Ryan Homes
    1026 Union Rd, #4,
    West Seneca, New York
    United States of America

Ryan Homes Nvr Homes Totallty disappointed with our "Dream Home" and dealings with Ryan Homes West Seneca, New York

*General Comment: Issues Upon Issues with Ryan Homes

*General Comment: Ryan Homes in NY

Show customers why they should trust your business over your competitors...

Our Ryan Home was the culmination of 7 years of hard saving and living without.  We did this to get what we wanted.  Or so we thought.  My family moved into our house 7 months ago and I have never  been so frustrated with anything in my life. 

We have had over 50 issues with our home ranging from totally crooked cabinets in kitchen to destroyed yard by contractors on neighboring lots.  We have carpet that is not fit for a dog kennel that is lifting and spotting from underneath.  Siding that is curling up and so many drywall issues, I can't even begin to explain. 

We have rooms that are so cold at night (with temp. set at 68) that we cannot shut the door because our 2 year old son freezes.  With temp. at 68 his room has measured as low as 51 degrees.   No cold air returns will do that.  Our dog is loosing fur due to toxins in basement.  Over $600 in vet bills and no solution.  She was perfectly healthy before moving in 7 months ago. 

We have a flooding backyard and a half finished (graffiti filled) fence in the rear of our property and so many similar complaints are coming from our neighbors. 

This company misrepresents what they are going to do to fix problems and exhausts it's customers by trying to convince them, everything will be fixed.  I am so upset I have the VP of Ryan coming over tomorrow but I am sure I will get the runaround.  I have a lawyer on retainer and am seriously investigating a class action suit for the issues I have and the mental wear I have incurred.  No I am not whinning, if you have lived through what we are experiencing, you are sure to agree.  It will cost me at least $10,000 of my own hard earned cash to make this house what we consider a home. 

Oh, I forgot to mention our deteriorating garage floor and the numerous cover-ups they tried to do with paint that doesn't match.  Oh yeah, we have non working jets in our master bath!  We have windows that when closed can blow out a lit candle! 

The house next door is so close and at a turn that looks like a duplex from 50 feet away.  My property value is totally crushed and we have a drainage ditch in the middle of our yard.  We had a microwave scratched, a dented stove and still have a crooked diswasher.  We have faulty tiles and grount in every room.  The caulk, forget is so cheap, I have recaulked the entire house in the first 4 months.  Cheap hot water tank makes electric bill go to the moon!   I will not stop fighting until I see some assemblence of a response! Join me in the fight!
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This report was posted on Ripoff Report on 03/17/2011 07:06 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Issues Upon Issues with Ryan Homes

AUTHOR: Mike Bielat - ()

We had our dream house built by Ryan Homes here in West Seneca, NY 2.5 years ago.

Since then we have had nothing but issues. Their drywall work is sub-par at best. When they came to fix it for the second (or third ) time, they did some combo of cheap contractor drywall paste and paint that caused something called "paint odor phenomina." It apparently happens in 1 our of 100,000 houses or something like that. We couldnt keep our windows open because if the house got hotter than 75 degrees we would get the smell of sulfur come in. With enough complaining they finally got off their butts and re-primed the entire house and re-painted it all. The pantry closet is one room they didnt touch because I can still smell it.

Cabinets had scratches on them from installation.

They felt caulk would be a great way to keep our dishwasher mounted to our granite instead of the proper brace.

El-cheapo appliances that are horrible and don't work.

Horrible laminate job. Even worse patch up job to fix the lifting laminate.

Crooked wall going up the stairs.
Carpet had a blatent seam of different looking colors in our one room. Not bad except for it took up a 1/3 strip in our bonus room.

They left random screws and whatnot mounted on our house from who knows what.

We now just found mold forming in our basement. Not surprised since the foundation down there chips and cracks off. I am counting two cracks downstairs, one has mold growing around it while the other just started leaking.

Seriously going to get a lawyer involved.

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#2 General Comment

Ryan Homes in NY

AUTHOR: Ronald - (U.S.A.)

I've been hearing stories just like this for near 15 years. Someone recently told me they heard Ryan Homes was cleaning up their act, to stop these sort of stories. They're only trying to get complaints removed or pushed out of sight, not changing anything else.  Also showing a lot of stats to belittle victims.

Ryan Homes business model hasn't changed since the 90s. Low bid subs and discount warehouse fixtures and parts will still be how things are built. Even great site managers can't eliminate all the
consequences of that.

Often it doesn't cause disastrous results, and non-victims will think you have a problem, and Ryan Homes will tell people you're just a bad customer, nothing is their fault. Class action almost never happens. Legal action is rare, and ends in non-disclosure, so there's no records.

Even when things go okay, there's often still bad HVAC and erratic temperatures in various rooms, cheap window issues, and premature, sometimes costly breakdowns of some major bottom of the line appliances that are used. Things are designed only to get you through the first warranty year.

This is where their profits come from. Their company is loved on Wall Street, and their stock is held by large institutions to control price fluctuations. They have the highest compensated CEO (Paul Saville) in the entire industry now.  They still have to trample on the little people (their customers) to make an extra buck sometimes. Guess that's why they call it filthy rich.
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